🚀 Operations Analyst

Operations Generalist – Financial Services Location: Southampton (Office-based initially, hybrid after probation) Team: Operations Hours: Full-time, 37.5 hours/week Looking for a role where no two days are the same? We’re supporting a fast-growing financial services business in Southampton in their search for an adaptable Operations Generalist . This is a broad role covering multiple areas of the customer journey and business operations — ideal for someone who thrives on variety, can hit the ground running, and is excited to grow into a long-term career. What you’ll be doing: Get involved across pre-payout origination, post-payout servicing, complaints, marketing, and customer journey Handle ad-hoc requests and support day-to-day business operations Use data to interpret trends and improve processes (Excel/SQL skills expected; R and stats modelling a big plus) Work closely with teams across the business, ensuring smooth collaboration Adapt to shifting priorities while building depth in areas of personal interest About you: You’re proactive, adaptable, and a natural team player. Ideally, you’ll bring: Solid experience in financial operations (beyond entry-level/graduate roles) Broad knowledge across customer journey and operational processes Strong analytical skills — Excel and SQL are a must; R/statistics is a bonus Flexibility to balance multiple tasks and priorities Excellent communication skills, with a friendly and approachable style Enthusiasm to learn and develop into a more senior role over time Why you’ll love this role: This is more than a job - it’s a chance to build a career in financial services while shaping the way operations run. You can expect: £40,000–£50,000 salary Clear opportunity to grow into a senior role Generous holiday allowance Hybrid working after probation (flexibility considered case by case) A collaborative, supportive team culture Sound like your kind of challenge? Apply now and bring your adaptability, analytical skills, and team spirit to a growing financial services company in Southampton where variety is the norm and development is part of the journey.