🚀 Senior Supporter Care Manager

An exciting opportunity has arisen for a Senior Supporter Care Manager to join a well-respected charity based in London. This is a full-time, permanent role leading the Supporter Care team to deliver exceptional donor stewardship and first-class supporter experiences, ensuring every supporter feels valued and connected to the charity’s mission. Key responsibilities of the role: • Lead and develop the Supporter Care team to deliver outstanding service and supporter communications • Oversee donation processing, Gift Aid, and thanking procedures, ensuring accuracy and compliance • Develop and implement strategies to enhance supporter satisfaction, retention, and engagement • Use data and insight to improve processes and inform supporter journey development • Manage and resolve complaints and sensitive enquiries effectively and professionally • Collaborate with fundraising and communications teams to ensure a consistent, high-quality supporter experience • Produce regular reports on performance, supporter feedback, and key metrics Ideal candidate profile: • Strong experience in supporter care, customer service, or donor relations, ideally within a charity environment • Proven people management skills, with the ability to motivate and develop a team • Excellent communication, organisation, and problem-solving abilities • Confident working with CRM systems such as Raiser’s Edge or Salesforce • Knowledge of data protection and fundraising compliance • Passionate about delivering excellent supporter experiences and continuous improvement Location: Central London Salary: £51,000 per annum Working hours: Full-time, 35 hours per week Working pattern: Hybrid (2 days per week on-site) Contract: Permanent This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.