🚀 Customer Service Associate - Part Time (20 Hours)

Community Assistant About the Role We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals. Key Responsibilities Community & Resident Experience Work collaboratively with team members to deliver exceptional resident living experiences Create positive, memorable experiences for all residents Deliver comprehensive front of house services that anticipate and exceed resident expectations Respond professionally to customer queries and complaints, following established procedures Support and coordinate community events and activities Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities) Sales & Marketing Conduct property viewings and tours for prospective residents Follow up on enquiries and drive sales conversions Participate in marketing activities including open days and promotional campaigns Promote tenancy extensions and additional revenue streams Administrative & Financial Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases Chase outstanding rent arrears in accordance with rent collection procedures Raise purchase orders following established procedures Process tenant refunds in a timely manner and in line with company policy Monitor and maximize efficiency of utilities Operations & Compliance Establish and maintain relationships with university clients Assist with seasonal preparations including move-in and move-out processes Complete Health and Safety compliance activities in line with company policies and procedures Participate in on-call roster to provide out-of-hours emergency support for the community as required Essential Requirements Experience & Skills Significant experience in a customer-facing service delivery role Excellent customer service skills with a proven track record Strong team player with excellent relationship building and influencing abilities Ability to work autonomously, making decisions and taking action when required Fluent verbal and written communication skills in English Excellent organizational skills with ability to multi-task and prioritize effectively Strong numerical skills Cultural awareness with ability to adapt communication and negotiation styles to different audiences Flexible and adaptable approach to work, thriving in changing environments Enthusiastic about delivering exceptional experiences and continuously improving knowledge Knowledge & Qualifications Good level of general education Proficient in Microsoft Office suite (Word, Excel, Outlook) Experience with databases and booking systems (training provided on in-house systems) Knowledge and understanding of UK Health and Safety requirements and legislation Desired Skills and Experience Community Assistant About the Role We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals. Key Responsibilities Community & Resident Experience Work collaboratively with team members to deliver exceptional resident living experiences Create positive, memorable experiences for all residents Deliver comprehensive front of house services that anticipate and exceed resident expectations Respond professionally to customer queries and complaints, following established procedures Support and coordinate community events and activities Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities) Sales & Marketing Conduct property viewings and tours for prospective residents Follow up on enquiries and drive sales conversions Participate in marketing activities including open days and promotional campaigns Promote tenancy extensions and additional revenue streams Administrative & Financial Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases Chase outstanding rent arrears in accordance with rent collection procedures Raise purchase orders following established procedures Process tenant refunds in a timely manner and in line with company policy Monitor and maximize efficiency of utilities Operations & Compliance Establish and maintain relationships with university clients Assist with seasonal preparations including move-in and move-out processes Complete Health and Safety compliance activities in line with company policies and procedures Participate in on-call roster to provide out-of-hours emergency support for the community as required Essential Requirements Experience & Skills Significant experience in a customer-facing service delivery role Excellent customer service skills with a proven track record Strong team player with excellent relationship building and influencing abilities Ability to work autonomously, making decisions and taking action when required Fluent verbal and written communication skills in English Excellent organizational skills with ability to multi-task and prioritize effectively Strong numerical skills Cultural awareness with ability to adapt communication and negotiation styles to different audiences Flexible and adaptable approach to work, thriving in changing environments Enthusiastic about delivering exceptional experiences and continuously improving knowledge Knowledge & Qualifications Good level of general education Proficient in Microsoft Office suite (Word, Excel, Outlook) Experience with databases and booking systems (training provided on in-house systems) Knowledge and understanding of UK Health and Safety requirements and legislation