🚀 Receptionist

Receptionist Location: London, Westminster Work Type: Full-Time, On-Site Hours: 36.25 hours per week Salary: £30,200 Headquarters to the Institution of Civil Engineers, One Great George Street is an historic Grade II listed conference, event and wedding venue located in the centre of Westminster. It offers 21 function rooms including the stunning Great Hall for up to 400 people and two fully-equipped lecture theatres. The venue offers great flexibility with in-house audio-visual expertise and outstanding in-house catering. Its award-winning team is committed to safe, flexible, sustainable and accessible events. The Role: We are seeking a warm, professional, and service-oriented individual who thrives in a front-facing role. Our reception team are the welcoming face of our organisation, ensuring every visitor receives an exceptional experience from arrival to departure, ensuring our reputation as a preferred meetings and events venue is maintained and upheld. You will be part of a supportive team in an outstanding environment where your contribution truly matters. If you are passionate about creating positive first impressions and delivering outstanding service, we would love to hear from you. Key Responsibilities: Provide a courteous and professional welcome to all guests, using names or appropriate titles where appropriate. Ensure the Reception area is always staffed, tidy, and presentable. Direct guests to the correct function rooms and respond to all enquiries with accuracy and efficiency. Recognise and accommodate VIPs and regular visitors. Liaise with Security regarding any concerns and maintain vigilance at all times. Assist Event Co-ordinators with any signage requests/amendments. Answer calls promptly and professionally, taking accurate messages and ensuring timely delivery. Maintain and restock office supplies, manage taxi bookings, and support registration desks with emergency procedures. Collaborate with the House Operations Manager and wider team to ensure smooth daily operations. Key Skills: Excellent communication skills – both spoken and written English. Service-driven mindset – always willing to go the extra mile. Confident and polite – in person and over the phone. Tech-savvy – proficient in Microsoft Word, Excel, and Outlook. Detail-oriented – with a passion for delivering high standards. Calm under pressure – able to multitask and meet deadlines. Experience and Qualifications: Previous experience in a client-facing or service-oriented role. A good standard of education and a professional, personable approach. ICE Group Benefits: 25 days annual leave plus Bank Holidays Shutdown over Christmas period Annual £100 allowance towards your well-being Discounted hot food from on-site Café bar Up to eight per cent of salary contributed to a personal pension scheme 24-hour employee support line Death in service benefit equivalent to one year’s salary Interest free season ticket loan Cycle to work scheme Big Gym membership savings with the Gymflex scheme Your Rewards discount scheme ICE Group is an equal opportunities employer and welcomes applications from all sections of the community. General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. GRCI Law Limited (our external Data Protection Officer (DPO) is appointed to oversee our data protection compliance with details as noted below:, who can be contacted at Email: Postal Address: GRCI Law Limited,, Unit 3, Clive Court, Bartholomew’s Walk, Cambridgeshire Business Park, Ely, Cambridgeshire, CB7 4EA, United Kingdom’. Applicants have the right to complain to the ICO at if they have a concern with the way ICE is handling their data.