🚀 New Business ITSM Sales Executive/ITSM Solutions Sales - IT/MSP

New Business ITSM Sales Executive/ITSM Solutions Sales - IT/MSP

Location: Hybrid, Watford (2 days per week in office)
Type: Full-time
Salary: £60,000 - £80,000 + commission

About the Role

We're seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation .

This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers .

You'll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations.

This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem.

Key Responsibilities

New Business Development & Lead Generation

• Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector.
• Identify and engage key decision-makers across IT, Operations, and Service Management functions.
• Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach.
• Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator).

Solution Sales & Deal Management

• Lead discovery sessions to uncover client pain points around ITSM, integration, and automation.
• Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes.
• Navigate complex, multi-stakeholder sales cycles with precision and persistence.
• Own the full sales cycle - from prospecting and qualification to negotiation, close, and successful handover to the delivery team.
• Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients.

Industry Expertise & Collaboration

• Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) , integration tools , and service automation technologies .
• Share market insights and customer feedback with internal teams to shape go-to-market and product strategies.
• Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts.
• Maintain accurate pipeline and forecasting data using established CRM and reporting processes.

What We're Looking For

Required:

• A HUNTER! ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design.
• Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments.
• Demonstrated success selling ITSM or automation-based integration solutions (eg, ServiceNow, Jira, or similar).
• Strong understanding of managed services , outsourcing models , and recurring revenue sales structures.
• Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations.
• Excellent communication, presentation, and consultative selling skills.
• Self-starter mentality with a strong ownership mindset and bias for results .
• Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.) .

• Understanding integration platforms, automation tools , or workflow orchestration solutions.
• Experience of selling into MSPs or enterprise IT service teams, or, reseller experience .

Additional Information

• HQ based in Finland - initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters.
• Global offices located in London, Finland, USA, and Germany .
• Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success.