🚀 General Manager (members' Dining) - London

Overview

We're looking for an experienced General Manager with a passion for luxury hospitality to join one of the world's most prestigious sporting institutions at the All England Lawn Tennis Club (AELTC). This is a rare opportunity to deliver five-star hospitality across Members Dining in a truly iconic setting - home to Wimbledon and The Championships. Reporting to the Operations Manager, you will lead a dedicated premium hospitality team with a mission: to provide an exceptional, seamless guest experience for AELTC Members and event guests all year round.

For 50 weeks of the year, the Club operates as an exclusive private Members' Club, with a refined food and beverage offering including an all-day brasserie, elegant supper service in the formal dining room, and a relaxed Clubroom serving morning pastries, light lunches, and afternoon tea. During The Championships, the eyes of the world turn to Wimbledon, and you will play a vital role in upholding the Club's reputation for unparalleled hospitality during this globally celebrated fortnight.

This is more than a leadership role; it is a chance to be part of a legacy of British sporting and culinary excellence.

Responsibilities

• Delivering exceptional food and customer service standards across all areas of the Clubhouse, ensuring a premium experience for Members at all times.
• Building strong relationships with Members through excellent communication, professionalism, and attention to detail.
• Leading and inspiring a high-performing team through a hands-on, proactive approach and fostering a positive, service-driven culture.
• Overseeing recruitment, onboarding, training, and ongoing development of staff, ensuring clear communication of individual and team goals.
• Managing rotas and staffing levels to meet operational demands, including Clubhouse service and outdoor events.
• Ensuring accurate financial processes, including daily sales reconciliation, member billing, and cash handling procedures.
• Upholding and monitoring all Health & Safety and Food Safety standards, maintaining full compliance with Compass Group policies and legal requirements.
• Collaborating with the AELTC Club Office and internal committees to support events, match day catering, and achievement of Club KPIs.

Qualifications

• A passion for delivering exceptional, customer-focused service and a commitment to building strong rapport as a visible, familiar presence to Members.
• Proven experience managing diverse teams within private Members' clubs or five-star establishments.
• Flexible availability to support a seven-day-a-week operation.
• Confident and personable - comfortable engaging with senior executives across multiple industries, creating meaningful connections.
• Strong problem-solving skills with clear examples of overcoming challenges and delivering solutions.
• Impeccably groomed with a polished and professional appearance.
• A calm, dignified demeanor while adapting flexibly to changing work demands.
• Strong organisational skills with the ability to plan, prioritise, and manage daily tasks efficiently.

Benefits

• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included