🚀 Learning and Development Business Partner (Operations)

Learning and Development Business Partner (Operations)

Hours: 35 hours, Monday to Friday (Hybrid – 2 days from home after successful probation)

Salary: In the region of £40,000 (depending on experience)

Travel: Required to work and travel across Group site offices as needed

A bit about us

Here at CDER Group, we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and, with our unique approach to fairness, we ensure that clients, customers, and employees are treated fairly — supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, and the DVLA.

The Role

We’re looking for a Learning and Development Business Partner to join our expanding team and play a pivotal role in designing, developing, and delivering high‑quality learning solutions across the Group.

You’ll lead on in‑house operational training across our contact centre, management development, induction and onboarding programmes, and practical and behavioural training.

You’ll partner closely with stakeholders to identify training needs, create engaging blended learning solutions using modern tools and AI, and measure the return on investment to ensure every learning intervention delivers real impact.

Key Responsibilities

• Partner with operational and business leaders to identify learning and development needs across the Group.
• Design and develop high‑quality, innovative learning solutions using modern design tools, e‑learning platforms, and AI‑assisted content creation.
• Deliver engaging, practical training sessions both in person and virtually.
• Lead on key programmes including induction, onboarding, management development, and contact centre training.
• Evaluate learning effectiveness and ROI through data and feedback analysis.
• Support and embed continuous learning culture and best practice across the business.
• Build strong relationships with stakeholders to align learning with business objectives.
• Champion blended learning and digital transformation within L&D.

About You

You’ll be a confident, passionate L&D professional with proven experience designing, developing, and delivering learning solutions within an operational environment.

You’ll bring creativity to design, energy to delivery, and curiosity to continuously improve learning outcomes.

You will have:

• At least 3 years Learning & Development experience, ideally within a contact centre or operational setting.
• Strong understanding of the full training cycle — needs analysis, design, delivery, and evaluation.
• Excellent facilitation and presentation skills (classroom and virtual).
• Proven experience designing blended and digital learning using tools such as Articulate, EasyGenerator, or AI‑enabled platforms.
• Ability to evaluate learning effectiveness and demonstrate ROI.
• Strong stakeholder management and influencing skills.
• A collaborative and proactive approach to continuous improvement.
• Learning and development qualification such as CIPD.

Benefits

• Enjoy a contribution of up to £20 per month towards your gym membership.
• Company pension scheme.
• Access to our 24/7 employee assistance programme.
• Company sick pay to support you when you need it.
• A very generous referral programme.
• Discounts and savings through our exclusive staff rewards platform.
• Casual dress code.
• Free onsite parking (excluding City of London locations).
• Loans for travel expenses.
• Benefit from our cycle to work scheme.
• Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non‑working bank holidays!
• Enjoy regular subsidised social events.
• Voluntary service opportunities to a charity of your choice – up to two days paid per year.
• Recognition through our long service awards.
• Enhanced family leave.
• Flexible working hours to suit your lifestyle.
• Purchase up to five extra holiday days per year.
• Unlimited coffee and tea with healthy snacks provided weekly.

If you’re passionate about creating learning that truly makes a difference and want to be part of a supportive, innovative team — we’d love to hear from you.

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