🚀 Administrative Support Officer

Main area Specialty Medicine Grade Band 3 Contract Permanent Hours Part time - 24 hours per week (Mon- Fri) Job ref 110-AC

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Prince Charles Hospital Town Merthyr Tydfil Salary £25,313 - £26,999 per annum pro rata Salary period Yearly Closing 22/10/ :59

Administrative Support Officer

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified who will support the Diabetes Team working 24 hours per week to cover the needs of the service.

To contribute to the provision of administration duties by providing a professional, confidential and comprehensive administrative support to the Diabetes Team.

The role requires the undertaking of a range of administrative and clerical duties including keyboard skills, using a variety of IT applications, data input, answering the telephone and managing calls, maintenance of records systems, dealing with incoming correspondence and arranging client appointments.

The job entails contact with patients, their relatives and other professionals who phone into the team.

The post holder is expected to work flexibly in order to support the service and will be required to carry out reception duties.

Main duties of the job

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve

• We treat everyone with respect

• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents

Person specification

Knowledge

• NVQ Level 3 or equivalent experience, skills and knowledge. Hold RSA/OCR Level 3 or possess equivalent experience/skills. Knowledge of hospital IT/Patient management systems i.e. WPAS Myrddin
• Good knowledge of medical terminology European Computer Driving Licence (ECDL)

Experience

• Previous experience of working in a healthcare setting. Ability to use Microsoft Office applications. Working within clinical services in a busy office/clinical environment. Experience of working and using own initiative and as part of a team. Experience of dealing with the general public. Experience of databases.
• Previous Medical Secretary experience

Skills

• Excellent communication and interpersonal skills. Computer literate e.g. Office software packages. Able to determine and manage priorities. Excellent customer care skills. Good IT skills. Clerical Skills.
• Welsh language speaking/listening at Level 3 or above

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

Name Rebecca Ward Job title Administration Support Manager Specialty Medicine Email address Telephone number