🚀 Holiday Inn - Food & Beverage Supervisor

About Us

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast‑growing company.

Job Description

Location: Holiday Inn, 40 Hope Street

What is the job? The Food & Beverage Supervisor reports to the Food & Beverage Manager and assists in supervising all aspects of the Restaurant and Bar. The role maintains consistent standards of service, ensuring guest satisfaction and supporting the brand standards of Holiday Inn and hotel targets.

What We Offer

• Discounted Hotel Rates across thousands of hotels worldwide for employees and family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme

About The Role

Your day to day

• Lead shift during service as F&B Supervisor
• Run all areas of responsibility in the absence of the Head of Department, ensuring standards and adequate resources
• Maintain targets and objectives and align them with department goals
• Apply Holiday Inn brand standards daily
• Greet customers, check requirements and pass on relevant information
• Ensure beverages and food items are prepared and served according to company standards and regulations
• Own product knowledge of the facilities offered at the hotel
• Supervise staff on shifts for consistent high service delivery and guest satisfaction
• Use guest satisfaction scores and measures to meet department quality targets and objectives
• Handle guest complaints/issues efficiently and timely
• Comply with company Health and Safety procedures and Safety Risk Audits
• Keep staff and work areas tidy, safe and report hazards, accidents, loss or damage to management
• Other ad‑hoc duties – unexpected moments when pulling together to complete a task
• Follow department and hotel policies and procedures
• Participate in training and personnel exercises designed to improve standards and performance
• Perform other duties as assigned and may also serve as Manager on duty

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn.

The Holiday Inn IHG® brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: caring, wanting to make a positive difference and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, giving guests confidence that they can trust you, and supporting them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: providing guests with what they need, and doing so in a timely and caring manner

Required Criteria

• Proven experience of supervising and directing others, with a hands‑on approach
• Customer service experience
• Ability to meet deadlines, work under pressure and motivate the F&B team
• Good communication and organisational skills
• 6 months experience in a similar role
• Good knowledge of cocktails

Desired Criteria

• Experience within the hospitality industry as a supervisor
• 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification

Closing Date

Wednesday 15th October 2025

Contract Type

Full‑time

Salary

Up to £14.08 Hourly

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