🚀 Head of Payroll & Temporary Staffing

Head of Payroll & Temporary Staffing | Professional Services | UK | Hybrid or Remote

RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions improve health and care. Our applications ensure patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members making a difference in healthcare every day.

How You’ll Spend Your Time

• Consolidate best practices and standardise deployment methodologies across Payroll, Temporary Staffing, and related products to ensure consistent, scalable delivery.
• Establish governance protocols and oversee multiple service delivery teams to align outcomes with organisational policies and business objectives.
• Analyse workflows and service delivery data to drive process optimisation, resource allocation, and continuous improvement.
• Partner with internal stakeholders (Sales, Delivery, Customer Success, Product, Finance) and senior healthcare clients to reinforce trusted collaborations.
• Introduce and adapt AI and automation tools to streamline processes, enhance client value, and ensure operational excellence.
• Oversee financial management of service operations, including resource allocation, budget balancing, and cost‑benefit analysis.
• Lead full project lifecycles, from scoping and design through implementation, change management, and client adoption.
• Troubleshoot and resolve complex implementation and operational challenges, ensuring smooth transitions and long‑term client satisfaction.

What Kind of Things We’re Most Interested in You Having

• Proven leadership experience in managing and developing multi‑level service delivery teams.
• Strong background in Payroll, HR, Temporary Staffing, and ESR systems, ideally within healthcare.
• Demonstrated success in leading complex payroll implementations, integrations, and optimisation initiatives.
• Strategic planning and financial oversight skills, with experience in resource allocation, risk management, and performance monitoring.
• Subject matter expertise in RLDatix Payroll, HR, ESR, Temporary Staffing, and Gateway solutions.
• Ability to build and maintain trusted relationships with senior NHS and private healthcare stakeholders.
• Strong collaboration skills, with a knack for working cross‑functionally across Sales, Support, Customer Success, Product, and R&D teams.
• Experience with reporting and forecasting tools such as OpenAir or similar.
• Genuine interest in using technology and transformation to improve healthcare operations and outcomes.

Essential Requirements

• Proven experience in leading and developing teams of varying seniority.
• Demonstrated ability to manage multiple managed services teams, implementing and optimising operational initiatives that deliver consistent client system performance and stability.
• Proven experience in consolidating and executing process optimisation and workflow improvements across service delivery units, consistently meeting annual business targets.
• Strong background in project management and implementation within Payroll, HR, Temporary Staffing and ESR systems.
• Subject matter expertise in RLDatix Payroll, HR, ESR, Temporary Staffing and Gateway solutions.
• Demonstrable expertise and leadership of complex payroll implementations and integrations with the ability to define and advise on best practices.
• Strong strategic planning, execution, and problem‑solving skills.
• Experience in resource allocation, performance monitoring, and risk management.
• Ability to manage complex technical and operational issues under pressure.
• Strong leadership in developing and maintaining partnership frameworks, ensuring effective stakeholder alignment, and delivering partnership value across business units.
• Strong reporting and forecasting experience using OpenAir or similar systems.
• Build and maintain trusted relationships with senior healthcare stakeholders across NHS and private providers.
• Liaison with Account Managers to support new sales and implementation challenges; promotion of best practice with both internal and external stakeholders; strong collaboration across Sales, Support, Customer Success, R&D and Product Teams.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition.