🚀 Fire and security supervisor

Key Purpose of the Job

Area Engineering Supervisor to assist the Regional Manager in delivering performance, motivation and excellent customer service to Kings customers. Providing a field-based link between the Service department (office) and security Engineers, including Fire.

Key Job Responsibilities

• Support the REM and Installation Manager (IM) in all aspects of the business.
• Assist schedulers with Engineer skill matrix to maximise SLA & KPI performance.
• Assist the teams in case of sickness, leave or resource problems.
• Attend operational meetings with or in place of REM.
• Assist with field-based Engineers Performance Appraisals.
• Monitor poor performance and develop improvement plans locally.
• Support Engineers technically and assist with problematic sites to resolve any issues.
• Assist the REM and/or IM with project planning/implementation.
• Rota management of call out to provide each region with full cover.
• Carry out Security Engineer & Technical audits, meter calibration & ladder inspections in line with the company planner to ensure 100% compliance.
• Carry out subcontractor audits, ensuring performance is in line with standards and KST requirements in terms of quality and 100% compliance. Provide detailed reports and feedback on Sub‑Contractor installations.
• Carry out fleet audits and stock take of team vehicles in line with company procedures.
• Field based management for any complaints and attend site/customer meetings where required.
• Assist with timesheet submission before the agreed deadline for approval.
• Assist the REM with Engineer timekeeping and monitored via company tools/applications.
• Support the REM & IM in all aspects of service and installation delivery.
• Assist to recruit, motivate, manage and retain a highly skilled Fire and Security Engineering resource within their area.

Requirements

• Customer focused.
• Excellent people skills.
• PC literate.
• Team player.
• Strong interpersonal and communication skills.
• Self‑motivated and confident.
• Ability to prioritise workloads.
• Exceed all tasks given.
• Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers.
• Ability to work within a continually changing environment.
• Basic Fire Systems knowledge.

Benefits

• Performance Related Bonus – opportunity to earn up to additional £2,000 yearly (paid quarterly).
• High OTE available.
• Paid Travel time after 30 minutes.
• Paid Overtime at premium rate.
• Standby allowance for on call.
• Full Remote Technical Support.
• Company Car with private use option.
• Life Insurance.
• Company Health Care Plan.
• 25 days holiday + 8 bank holidays.
• Day back in lieu when bank holiday worked.
• Immediate start available.
• Career development opportunities.
• Referral Scheme.
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs.
• Wagestream – Get instant access to your wages through our financial wellbeing tool.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other, Information Technology, and Management

Industries

Security and Investigations

EQUITY, DIVERSITY & INCLUSION

Kings Security is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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