🚀 Bespoke Luxury Retail Manager - Maternity Cover

Overview

Celebrated for combining insistence on tradition with a modern interpretation of femininity, this position offers an opportunity to work with Emilia Wickstead’s beautiful collection where quality holds the utmost importance. The Bespoke Manager plays a vital role in communicating the desires of the client, working personally with each customer to achieve the Emilia Wickstead aesthetic for her special occasion. Working closely with the design and atelier team, we require an individual who can understand the brand image, Emilia’s vision, our quality standards and the worldwide market needs, to create a bespoke design or guide the client to the perfect dress. We are looking for someone passionate about providing an incredible service for each of our customers.

Responsibilities

• Full ownership of the full MTO/MTMB customer journey from first email, appointments, notes to delivery of garment and aftercare.
• Provide impeccable customer service in a luxury boutique environment.
• Hosting client appointments, taking notes to ensure all relevant information about their requirements are taken, and following up on any action points.
• Maximizing all new sales opportunities through building client relationships.
• Reaching out to clients around major commercial moments/events – e.g. Ascot, Wimbledon, etc.
• Manage MTO/MTMB timeline and liaise with relevant departments internally to facilitate a seamless customer experience.
• Keep an organized fittings diary with the Retail team that is fed back and communicated company‑wide.
• Work with the atelier department to gather quotes, assemble sketch packs and assess fabric availability.
• Technically support seamstresses, pattern cutters and the production department.
• Develop and maintain excellent relationships with clients, building brand loyalty.
• Maximize add‑on sales and achieve maximum sales potential in line with individual and team targets.
• Assist with day‑to‑day ready‑to‑wear sales in store.
• Ensure that bespoke garments are cared for and that visual standards meet expectations at all times.
• Actively engage with walk‑in customers on the shop floor, providing exceptional service and product knowledge.
• Identify and approach new customers to introduce them to our collection and convert them into loyal, repeat clients.
• Build and maintain strong customer relationships through excellent interpersonal and follow‑up skills.
• Support overall sales goals by delivering a personalized shopping experience and meeting individual sales targets.
• Report to the Store Manager.

Qualifications

• Experience working in luxury fashion retail or a background in bespoke retail.
• A proven track record of exceeding sales targets.
• Excellent interpersonal and problem‑solving skills.
• Detail‑oriented, highly organized and results‑driven.
• A positive team player with a pro‑active and self‑motivated attitude.
• Knowledge of garment construction/design would be beneficial.
• Industry awareness and strong knowledge of market trends.

Established in 2012, Emilia Wickstead has developed a clear point of distinction in its Ready‑To‑Wear and Bridal collections as well as a modern take and pace on Made‑to‑Measure and Made‑to‑Order offerings. Inherently feminine with a nod of old‑fashion couture, an insistence on quality and unerring attention to detail.