🚀 Assistant Residence Manager

Overview

Assistant Residence Manager - Cardiff

Salary: £30,000 per annum

Hours Per Week: 45 Hours per week

Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

Vita Student's next-level apartment design offers studios to suit our students, providing privacy or shared living, with premium amenities and vibrant city life. We are looking for an accomplished Assistant Residence Manager to support the Residence Manager, lead the on-site team, and execute operational strategies to achieve brand objectives.

Responsibilities

• Support our Residence Manager in leading a team of colleagues, delivering exceptional customer service, strong leadership, and best-practice processes for optimal service and delivery.
• Lead and motivate the team to achieve high performance with clear communication and a positive work environment.
• Tenant Management – Handle resident enquiries, address complaints, resolve disputes, and maintain positive relationships with tenants and guests.
• Maintenance Oversight – Coordinate repairs and maintenance requests with operatives and contractors; inspect property for issues and ensure timely completion of works.
• Health & Safety/Compliance – Enforce building rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response – Act as the first point of contact for emergencies and coordinate necessary actions during critical situations.
• Marketing & Event Management – Assist with marketing vacant studios, show properties to potential tenants, manage the leasing process, and organise events to foster a community.

Qualifications

Professional Experience

• Experienced and accomplished leader with oversight of team management, daily operations, facilities management, and budgeting.
• Premium brand ambassador with experience representing a luxury brand and communicating its values to customers.
• Developed and implemented customer satisfaction programs.
• Compliant with building safety standards.
• Technologically adept with familiarity of relevant systems and software supporting operations.

Personal Characteristics

• Excellent interpersonal skills; ability to motivate, lead, and develop teams.
• Hands-on attitude with strong communication and people management skills.
• Strategic thinker.
• Flexibility for rotating shifts (7am start, up to 9pm finish, ~2 late finishes per week, and 1 weekend in 3).

Benefits

• Holidays – 22 days paid holiday, rising up to 25 days (pro rata)
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
• Your Birthday – Birthday off work to celebrate meaningfully
• Perkbox – Access to lifestyle perks via points system
• Royal London Pension – Vita Group contributes 3% of salary; 5% employee contribution
• Parties & Events – Annual events and celebrations
• Recognition Programmes – Various recognition schemes
• Career Development – Induction and progression via Bronze, Silver, Gold & Platinum training
• 24/7 Employee Assistance – Confidential wellbeing support

Important Unfortunately, we are unable to offer Right to Work Sponsorship. All offers are subject to satisfactory pre-employment checks including DBS checks.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Education and Training

#J-18808-Ljbffr