🚀 Shift Lead - Food - Belfast Upper Road Simply Food

Shift Lead - Food - Belfast Upper Road Simply Food

Join our team at M&S as a Shift Lead in our Foods section. You’ll champion high-quality products, great value offers and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with customers.

You’ll be a brand ambassador ready to recommend our newest Food products. Through remarkable service you’ll ensure customers feel valued every time they shop with us.

Work pattern and pay

Saturday 15:00 - 23:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Eligibility

This role involves working late nights. Under 18 disclaimer: This job role is not open to applicants under 18 due to health and safety considerations.

Responsibilities

• Duty Manager in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Lead colleagues in delivery of tasks prioritising the customer first
• Plan, allocate and follow through on delivery of tasks to a consistent standard across the store
• Drive on-the-job productivity
• Support colleagues through coaching and feedback
• Use MI to take action to drive performance
• Help maintain a safe and legal environment for colleagues and customers
• Support the delivery of an inspirational, improved and consistent visual customer journey in-store

Key Accountabilities

• Deliver great standards and service by putting the customer first
• Act on customer feedback to drive improvement
• Ensure the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Support the delivery of Plan A
• Provide regular and timely feedback to line manager to support performance
• Support training and coaching of colleagues, maximising digital tools and channels
• Identify colleagues for recognition and celebrate success within the store
• Provide feedback to BIG to improve colleague experience
• Support the Team Manager with store selling and cost targets using MI to identify opportunities
• Model new ways of working through digital tools
• Allocate resources efficiently to deliver processes and services
• Maintain a safe and legal store environment
• Support visual merchandising updates across launches, events and campaigns

Key Capabilities

• Understand how M&S operates, its strategy and your role
• Effectively manage reactions to change
• Help colleagues develop by listening, asking questions and giving feedback
• Set performance objectives with the line manager
• Plan and manage own work efficiently to meet objectives
• Treat all colleagues fairly and consider diverse perspectives
• Build positive relationships by listening and connecting with people
• Maintain control of reactions and collaborate to improve team dynamics

Technical Skills / Experience

• Deliver excellent customer service and KPI performance
• Good digital capability and ability to use relevant systems
• Knowledge of commercial operations, basics and operational excellence
• Working knowledge of VM principles
• Strong communication and teamwork skills
• Knowledge of legal requirements for customer assistant and duty management
• Attention to detail and timely delivery, right first time
• Ability to interpret data relevant to the role
• Flexibility and adaptability to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

Location: Belfast, Northern Ireland, United Kingdom

Industry: Retail

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