🚀 Electronic Gaming Manager

Job Description

Grosvenor Casino, Cardiff

Are you ready to lead at the heart of the action? Grosvenor Casinos is seeking a dynamic Electronic Gaming Manager to drive performance, elevate customer experience, and lead a high-energy team across our slots and e-tables operation.

In this fast-paced, customer-first environment, you’ll be the go-to expert for all things electronic gaming - maximizing profitability, analysing machine performance, and creating unforgettable moments for our guests. You’ll inspire and develop a passionate team, ensure operational excellence, and play a key role in shaping the future of our venue.

What You’ll Do:

• Lead and energise a team of gaming professionals
• Drive growth in machine stake and margin efficiency
• Deliver exceptional customer service and player protection
• Analyse performance data to optimise machine layout and product mix
• Be a key decision-maker in the absence of the General Manager

Qualifications

• A current PML license
• Proven leadership in electronic gaming
• A passion for delivering top-tier customer experiences
• A sharp eye for data and performance trends
• A commitment to responsible gaming and team development

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value - We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win - Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something - You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First - We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together - We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth - Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you're looking for more than just a job — if you want to be part of a team that values passion, performance and care — we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

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