🚀 General Manager

Company Description iFLY UK Indoor Skydiving is the leading indoor skydiving company in the UK with locations in Milton Keynes, Manchester, Basingstoke, London and soon a new Birmingham facility. Our team provides unforgettable flight experiences for people of all ages and abilities, including those with disabilities. Role Description This is a full-time role as a General Manager at iFLY UK Indoor Skydiving located in Basingstoke. The General Manager will be responsible for: Managing the iFLY facility in a manner that contributes to the achievement of objectives established through annual operating and revenue plans. Strong and effective day-to-day leadership and management, fostering an environment that encourages contribution & understanding by all employees to overall company objectives. Developing and executing a local business plan designed to drive revenue and control operational expenses. Working within agreed budgets in relation to staff levels and costs, as well as managing payroll and time-keeping reports. Analysing, measuring & reporting on sales data, costs, performance indicators, safety, team member morale and customer satisfaction. Full P&L responsibility. Responsibility for all Health & Safety matters in relation to the facility, including maintaining all operational systems and ensuring that employee & customer Health & Safety protocols, procedures and measures are implemented in line with current legislation. General upkeep of the iFLY facility to ensure the provision of immaculately presented premises (inside & out) for customers and staff. Managing a team of up to 30 personnel. Recruitment, hiring, training & onboarding of all team members. Provision of support and leadership to all team members – this includes full HR responsibility; Construction & issue of contracts of employment, handling disciplinary matters, conducting team member appraisals and managing/executing recognition programs. Directing, supporting, and coaching others to achieve their goals, as well as the clear communication, with view to building full understanding of the objectives & vision of the company to staff at all levels. Developing relationships & networking within the community, local authorities, media, competitors, H&S and partner agencies. Researching, evaluating, and recommending enhancements to constantly improve the customer experience. Working closely with Senior Management & Sales/Marketing Department to ensure strategic business & commercial objectives are achieved. Providing support for all other tunnels in the UK as required. Reporting directly to the UK Manager. Any other duty that supports the business need. We’re proud that our team includes an inspiring mix of personalities, nationalities, characters, and cultures. As a fully inclusive employer, we believe that’s what makes us so strong. Our culture: A commitment to Safety An Outrageous passion for service and sales Accountability for yourself and others A culture of Respect for the team and business An outgoing, friendly personality An incredible work ethic An unrivalled ambition to progress and to contribute to iFLY’s ongoing success41bf1e1f-b16b-4260-a40a-17c77a06fd15