🚀 Customer Onboarding Specialist

The Onboarding Specialist will own the customer onboarding pipeline in the U.S., working closely with Account Executives (AEs), the VP of Sales, and our international-based technical onboarding team. You will be responsible for ensuring every new Bounce customer is successfully onboarded — from data migration and account setup to customer training and actually using the system — with speed and efficiency.

This role sits in-office with the Denver sales team to provide visibility, accountability, and proactive support, while acting as the liaison with our international onboarding team for technical execution.

Key Responsibilities

• Own the Onboarding Pipeline : Track and manage all new customer onboarding projects in the U.S.
• In-Office Support : Work directly with AEs to collect required documents, data, and information from customers to avoid delays.
• Liaison Role : Coordinate with the international onboarding team for technical tasks (data migration, instance setup, integrations).
• Customer Communication : Provide U.S. customers with clear timelines, expectations, and updates during onboarding.
• Process Improvement : Identify and fix bottlenecks in the onboarding process to reduce time-to-live.
• Cross-Functional Alignment : Keep Sales, VP of Sales, and Customer Success aligned on onboarding progress and challenges.
• Metrics Ownership : Track onboarding KPIs (e.g., time-to-launch, customer satisfaction, completion rate) and report regularly.

Requirements

• 3–5 years experience in customer onboarding, implementation, or project management (preferably SaaS).
• Excellent communication and organizational skills .
• Strong ability to manage multiple onboarding projects simultaneously.
• Comfortable working across time zones (coordination with international teams).
• Detail-oriented and proactive — able to chase down missing information from AEs and customers.
• Strong project management mindset; able to create order and accountability in a fast-paced environment.
• Must be based in Denver, Colorado and available for in-office work.

Nice to Have

• Experience in EdTech or SaaS platforms.
• Familiarity with data migration and SaaS instance setup.
• Background in working with global/outsourced teams.
• Salesforce or HubSpot CRM experience.

What We Offer

• Competitive salary and benefits.
• The chance to be the first U.S.-based Onboarding Manager , shaping how Bounce scales its customer success function in North America.
• Mission-driven work, helping schools and educators deliver better experiences for children and families.