🚀 Administrative Secretary - Cleveland, OH

Company Description

Founded in 2013, IIP Management LLC is a growing property management company serving Greater Cleveland and northeast Ohio. We manage a diverse portfolio of single-family and multi-family residences for owners locally and across the U.S. and around the world. Our motto, "Your Property. Our Priority." drives everything we do—and that includes investing in our team. We're looking for talented professionals who want to grow their careers in a dynamic, supportive environment where excellent communication, market expertise, and dedication to client success are valued and rewarded.

Role Description

We are seeking a detail-oriented and reliable Administrative Secretary to support our property

management team. This individual will handle daily office operations, ensure efficient task

management, and serve as a key point of contact for residents and vendors. The ideal

candidate will be organized, adaptable, and capable of working in a fast-paced environment. This role requires 20 hours per week with flexibility for occasional additional hours based on business needs.

Primary Responsibilities

• Rent Management: Record and apply rent payments accurately using property management software.
• Mail Handling: Open, sort, and distribute office mail daily.
• Document Management: Scan, file, and maintain documents for easy retrieval.
• Communication: Serve as the first point of contact for residents and vendors. Answer calls, address inquiries, and provide accurate information with professional phone etiquette.
• Software Proficiency: Use property management software to maintain records, ledgers, and reports.
• Office Maintenance: Keep the office space clean, organized, and presentable.
• Supply Management: Track and order office supplies to ensure adequate stock.
• Errands: Perform local city runs, drop-offs, and other assigned errands.
• Additional Support: Carry out other administrative tasks as needed to assist the property management team.

Required Qualifications

• Proven administrative experience with strong data entry and record-keeping skills
• Strong communication skills and professional phone etiquette
• Highly organized with excellent attention to detail
• Proficiency with technology; AppFolio and HubSpot experience strongly preferred

Preferred Qualifications

• Prior knowledge of property management practices
• Understanding of property maintenance processes

• Compensation & Benefits
• Competitive hourly rate (based on skills and experience)
• Part-time position: 20 hours per week in-office
• Flexibility for occasional additional hours based on business needs