🚀 Technical Support Analyst

We’re looking for a Technical Support Analyst to join our IT team at Community Medical Group.

At CMG, technology drives our ability to deliver exceptional care. Our IT team supports the systems and devices that thousands of healthcare professionals rely on every day. As a Technical Support Analyst, you will be the go-to resource for end users across our facilities, ensuring their computers, applications, and systems run seamlessly. Joining us means contributing to a mission-driven organization where your technical expertise makes a real impact.

Here’s what you can look forward to as part of our team:

• 17 PTO Days
• 11 Paid Holidays
• 1 Floating Holiday
• United Healthcare for health, dental, and vision plans
• 401k + Employer Match
• Company paid Life Insurance
• An engaging work environment
• Growth opportunities and much more

What we’re looking for:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2 to 4 years of experience in IT support, helpdesk, or technical analyst role
• Proficiency with operating systems (Windows, macOS, Linux) and troubleshooting techniques
• Experience with networking (TCP/IP, DNS, DHCP, VPN) and IT ticketing systems (Jira preferred)
• Familiarity with Active Directory, Office 365, and enterprise productivity tools
• Strong problem-solving, communication, and customer service skills
• Ability to prioritize in a fast-paced, service-driven environment

Day-to-day, you’ll be:

• Installing and repairing IT equipment and software across facilities
• Responding to service desk requests and troubleshooting incidents
• Supporting moves, adds, and changes for users across CMG locations
• Mentoring entry-level analysts and training staff on technology use
• Maintaining documentation and escalating complex issues when needed
• Participating in on-call support rotation to keep operations running smoothly

If you’re ready to grow your career with a company guided by strong values, we’d love to hear from you.

Passion | Service | Integrity | Accountability

#CMGProud