🚀 Billing Dispute Research Analyst

Title - Dispute Resolution Analyst

Pay - 33/hr on w2

Contract - 12 months with possible extension

Location - 46256, Indianapolis, Indiana, United States(Hybrid)

The Opportunity:

The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.

This position is based on-site at our Indianapolis campus and uses a hybrid (3 days per week) working model.

*Research and analyze pricing and contract data.

*Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.

*Develop and understand contract components, including sales and service data.

*Investigate and provide recommendations to resolve invoicing issues.

*Maintain reporting and insights to ensure accurate root cause analysis.

*Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.

Who You Are:

*Bachelor's degree in finance, accounting, or related area study

*Three years of analytical experience

*Substantial Contract to Cash experience in SAP

Preferred Qualifications:

*Basic understanding of contracts

*Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals

*Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams

*Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes

*Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer

*Comprehensive computer skills including advanced MS Excel & Google Suite

*Demonstrated sound judgment and decision-making