🚀 Operations and Training Manager

Store Manager – BURDLIFE Jewelry (Nashville, TN)

Location:  On-site | Employment Type:  Full-time | Compensation:  $60,000 - $65,000 + Bonus

About Us

BURDLIFE Jewelry is redefining modern jewelry through innovative permanent jewelry, professional piercings, and timeless collections . Crafted from 18k gold fill and sterling silver, our pieces are hypoallergenic, tarnish-resistant, and waterproof  — designed for everyday wear and life’s most meaningful moments. From in-store piercing and permanent jewelry services to styling sessions and events, BURDLIFE delivers more than jewelry — we deliver experiences.

The Role

As the Operations and Training Manager , you will:

• Lead and inspire  the team to deliver world-class service, drive sales, and build loyal client relationships.
• Balance sales and service  by ensuring the right people are in the right place at the right time.
• Own and oversee  all aspects of People, Clients, Product, Piercing/Safety, Space, and Operations to create an exceptional shopping experience.
• Develop and manage performance  of the retail team, providing coaching, feedback, and career growth opportunities.
• Uphold brand standards , ensuring visual presentation, operations, and customer service reflect BURDLIFE’s elevated identity.
• Create moments and manage events. This is a fast paced store and booking events is the crucial part of your job.
• Hiring and Training is crucial part of your job. You will be traveling and making sure all our stores and employees are trained and following the correct protocol.
• Ensure all permits and processes are done correctly.
• Lead with opening stores and managing the staffing responsibility.

Key Responsibilities

• Lead daily store/business operations and foster a customer-first culture within the team and training.
• Drive sales goals, analyze KPIs, and implement strategies to meet revenue targets.
• Recruit, train, and motivate staff to perform at their highest potential.
• Deliver exceptional service and resolve escalated client issues with professionalism & train the managers to do the same.
• Oversee inventory management, loss prevention, and cash handling.
• Maintain piercing/welding station safety, cleanliness, and compliance.
• Partner with HQ for marketing campaigns, product launches, and events.
• Represent BURDLIFE with personal style that aligns with the brand’s modern, trend-forward aesthetic.
• Opportunity to join BURDLIFE’s Piercing Apprenticeship Program  (1-year commitment), advancing into leading piercings in-store.

The Qualifications

The Operations and Training Manager has:

• Proven experience in store management or retail leadership (jewelry, fashion, or beauty preferred).
• Strong skills in sales, clienteling, and team leadership.
• Knowledge of retail operations, inventory systems, and loss prevention.
• Commitment to continuously learn and develop, while inspiring growth in others.
• The ability to set clear objectives, hold accountability, and motivate a team to exceed expectations.
• Excellent communication and interpersonal skills.
• A great sense of style and personal presentation that represents BURDLIFE’s aesthetic.
• Flexible availability, including weekends and events.
• Flexible with traveling and help maintain the team.
• Jump in when short on staff and be able to work in the stores to continue daily operations.
• Bachelor’s degree in Business or related field preferred.

Perks & Compensation

• Base salary: $60K - $65K + Performance Bonus
• Team incentives and recognition programs
• Employee discounts and early access to collections
• Career advancement opportunities with a growing brand
• Piercing Apprenticeship Program (1-year training to advance into piercing lead) IMPORTANT For operations and maintaining knowledge for training the teams.

Apply Today

Join a brand that merges style, innovation, and experience .