🚀 Community Manager - Portland, Oregon MSA

Company Overview

Homestead Communities (“Company”) was founded in 2023 to help solve the affordable housing crisis in the United States by providing clean, safe and supportive communities where working families and retirees can own or rent high-quality, single-family manufactured homes. The Company is one of the largest ten buyers of manufactured housing communities, (“MHC”) in the last two years. Homestead Communities is committed to responsible stewardship for its residents, engaging careers for its team members, and attractive risk-adjusted returns to its investors. 

Homestead Communities is owned by one of the world’s largest real estate investors and its leadership team. The Company combines institutional discipline and financial capability with proven, growth-orientated entrepreneurial leadership.

Location

At two of the Company’s MHCs in the Portland, Oregon area. The Community Manager must live at or near the MHCs. On-site housing may become available in 2026.

Position Overview

Our Community Managers have an ownership attitude and are the leaders of their teams and custodians for their residents. You will manage the daily operations of two MHCs in a highly efficient and effective manner, to maintain full occupancy, full rent collection and careful cost control. You will set the standard for professional, dedicated and ethical leadership, improving long-term relationships with colleagues, vendors and residents with every interaction. 

This position is full time. Working hours are generally fixed, with changes approved in advance. Your availability to respond to emergencies is important. 

Responsibilities

·        Effectively and efficiently manage recurring operations.

o   Generate revenue by reviewing and distributing monthly tenant invoices. Persistently pursue delinquent rents and quickly process evictions as required. 

o   Provide exceptional service to residents by being available and responsive to inquiries and complaints. Create programs to enhance resident satisfaction and retention. 

o   Vigilantly observe the quality of life in the community and address any residents who violate community standards. 

o   Assure operations follow the standards described in the Company’s Team Play Book.

·        Source vendors and specify scopes of work and monitor their performance.

o   Identify, select and negotiate vendor service contracts. Provide clear work specifications to vendors and build trusting relationships to assure their dedication to your community. Supervise the performance of vendors. Review and process invoices daily, so the Company can pay them promptly. Order supplies needed for regular operations.

o   Prioritize daily work. Review work quality and timeliness. 

o   With the Vice President, Asset Maximization, monitor material capital improvements and major repairs to achieve quality work, on time and within budget.  

·        Manage the community’s operational and financial reporting.

o   Accurately and timely enter data into Rent Manager and other Company software, to track community rent collection, operations and finances.

o   Review in detail the community’s operating and financial reports to identify inconsistencies and identify operating issues which may cause budget variances. Discuss results and suggest opportunities for improvement with the Vice President, Property Performance.

o   Lead monthly calls with the Vice President, Property Performance, to discuss the operations and financial results of each MHC.  Explain material variances to budget on a line-item basis. Suggest areas for improvement and new initiatives.

·        Manage marketing, advertising and deliver superb service to prospective tenants to maintain 100% occupancy and, when applicable, home sales goals.

o   Understand the local housing market by reviewing availability and asking rents of apartments, single-family rentals and visiting comparable MHCs. Meet Community Managers of comparable MHCs and local manufactured home dealers, sharing market intelligence. Conduct competitive market studies to propose rental rates and leasing strategies.

o   Respond to potential tenants/home buyers with enthusiasm and candor, welcoming qualified prospects to site inspections and home tours, and converting them to on- tenants/buyers as quickly as possible.

o   Guide potential tenants/home buyers through the application process, (including chattel loan applications, as appropriate), to drive conversion to tenants/buyers.

·        Drive continued innovation and improvement in your community.

o   Bring an “ownership” mentality to your business. Suggest opportunities for operational improvement. Identify near- and long-term opportunities for value enhancement, identify near-term risks and mitigation strategies, assess potential capital improvements for their highest impact.

Reporting    

·        Community Managers report primarily to a Regional Manager and, regarding capital improvements, to the Vice President, Asset Maximization.

·        Community Managers have regular contact with other Community Managers to share experiences and support each other.

·        The position is supported by the Controller with respect to accounting and reporting and accounts payable.

Advancement

·        Opportunities to manage larger and/or multiple communities. 

·        Opportunities to support other colleagues and share expertise.

·        The Company provides education and training to expand and increase team members’ skills.

·        Compensation structures and values will be adjusted with increased responsibilities and/or changes in the position specification.

Qualifications

·        At least two years of residential real estate property management experience with at least one year a comparable level of responsibility to our Community Managers. More experience is preferred.

·        Experience in any type of residential real estate or hospitality is welcome; MHC experience is not required.

·        Familiarity with software programs and apps applicable to residential property management. Ability to immediately learn programs including Rent Manager.

·        Licensed and able to drive locally.

·        Fluent in English. Proficiency in Spanish is highly desirable.

·        High school graduation expected but not required.

Compensation

·        Annual base salary from $50,000 to $60,000.

·        Quarterly performance bonus, up to $5,000 annually, based upon criteria mutually agreed to by the Company and the candidate. 

·        On-site housing might be available in 2026 if desired by the candidate.

·        Paid time off of three weeks annually.

·        Medical, dental, vision, long-term disability and life insurance.  

·        401(k) with Company matching employee’s contributions up to 4% of employee’s compensation.

Miscellaneous

·        The Company will provide reasonable accommodation to any employee with a disability who require accommodation to perform the essential functions of their job.

·        The Company is an equal opportunity employer. All qualified applicants will receive consideration, and all employees are respected, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and any other characteristic protected by law.

·        The position is non-exempt from overtime.