🚀 Project Leader - Atlanta, GA

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

The Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers.
DUTIES & RESPONSIBILITIES:
ROLE

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Requires no direct supervision
• Leads and directs the work of others
• Provides guidance to others on complicated situations
• Factory certified on a variety of products that interact with Liebert systems:
  • Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
• Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager
• Coordinate start-up and site testing activities for assigned projects before it begins
  • Review site testing requirements and service items provided on the sales order
  • Review customer or third-party test procedures, match to what was sold with the order
  • Assist and recommend man-power needs for the job
  • Gather all documentation for job (submittals, as-built drawings, in-house test procedures)
  • Tag equipment and open start-up & site testing tickets
  • Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment
• Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant
• Assist contractors as required during installation of assigned projects
  • Coordinate Pre-Site meetings with contractor
  • Visit site on regular basis as agreed upon, typically once per week for large jobs
  • Provide phone support to contractor for technical questions during installation
• Support start-up and site testing activities for assigned projects
  • Ensure sufficient man-power on site each day to perform start-up and site testing work
  • Assist during start-up and site testing as necessary, depending upon man-power availability and site location
  • Provide first level of tech support assistance to speed up problem resolution
  • Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required
  • Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
  • Provide daily status reports to Service management and sales rep
  • Support District Offices, or Power Technical Support, as requested even for projects not directly assigned to by the Area Manager
  • Assist or coordinate PM's for large customers, as requested by District Manager
  • Provide phone or on-site support for remedial services calls
  • Provide a first line of high-level technical support on-site for critical customer problem resolutions
  • International start-up or support as requested by Power Technical Support or Field Management

TECHNICAL

• Provide On-the-Job training and on-site direction to associates for assigned projects
• Conduct field customer training for assigned projects as required
• Communicate with National Technical Support on equipment issues
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines - "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Must be a role model to fellow associates with regards to safety by setting a positive example
• Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

ADMINISTRATION

• Coordinate assigned project completion, customer training, and close-out
  • Provide all test data and start-up reports in a final package to the customer
  • Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Power Tech Support, or the Project Leader directly
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required
• Gather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Power Technical Support for regular profit/loss reports to Service management
• Review and process submittal drawings
• Log all technical support telephone calls
• Provide accurate and timely reporting in accordance with published guidelines
  • Time cards, expense reports, mileage reports, ticket closure, forms, et al.
• Maintain company property according to company policies
  • Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer or contractor where applicable
• Coordinate and attend customer or contractor meetings as required
• Maintain customer satisfaction rates according to company guidelines

PERFORMANCE

• Complete all work in an efficient and timely manner
• Capable of making strong decisions, technical and commercial, under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation process and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
  • Maintain proper and adequate level of internal communications
  • Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
  • Conduct themselves in a high degree of professionalism, and of service delivery
  • Ability to handle stressful situations and provide a calming effect to customer
  • High level of diplomacy when interacting with internal and external customers

KNOWLEDGE, SKILLS & ABILITIES:

• Required experience (one or more of the following)
  • ASEET - preferred
  • ASMET
  • Six years military experience in a related field
  • Equivalent industry experience
• Job progression requirements
  • Minimum 5 years as a CE IV or Project Management experience
  • Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
  • Meet all aspect of your current job description
• Interpersonal Skills
  • Professional
  • Reliable
  • Team Player
• Mastery of electrical / electronic test equipment and theory
• Must be able to read and interpret electrical one-line diagrams and blueprints
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