🚀 Manager, Team Member Experience

Compensation range: $55,000-$65,000/year + 10% bonus potential.

As a Manager of Team Member Experience at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. You will lead initiatives that attract, connect, engage, and retain top talent while promoting our company values and supporting business growth. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.

Benefits

• Dining and Carryout Discount: 50%
• Retail Wine Discount: 40%
• Retail and Private Events Discount: 20%
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision, Telehealth and Wellness Discount
• 401(k) with Company Match
• Health & Flexible Savings Accounts – Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Team Member Relief Program access
• Wellness and Mental Health Support
• “Everyday Benefits” Program: insurance coverage and employee discounts on goods/services
• Team Member Rewards, Milestone Recognition and Referral Bonuses
• Career Development Opportunities

Responsibilities

• Develop quarterly staffing plans and partner with Talent Acquisition for sourcing strategies.
• Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members.
• Ensure onboarding and offboarding processes are timely, organized, and positive.
• Participate in orientations and ensure training materials and uniforms are available.
• Collaborate with trainers and managers to ensure training programs are executed and standards are met.
• Conduct 30/60/90‑day check‑ins with new hires and communicate progress to department managers.
• Track and analyze time‑in‑position data and identify training and development opportunities.
• Ensure compliance with HR systems, certifications, and break policies.
• Attend community and manager meetings to stay aligned with team needs.
• Observe new Team Members on shift and provide feedback to support success.
• Partner with department managers and HR to coordinate leaves of absence and return‑to‑work transitions.
• Share engagement and retention insights with the GM and Area Director.
• Partner with managers to identify internal talent for hourly leadership roles.
• Follow policies, systems, and standards and ensure others do the same.
• Conduct Stay Interviews to gather feedback and improve the Team Member experience.
• Provide guidance on Paylocity functions and benefits utilization.
• Ensure Team Members feel heard, supported, engaged and celebrated.
• Promote a culture of fun and recognition through celebrations, events, and milestones.
• Coordinate charity events and community involvement opportunities.
• Lead the creation of monthly boards with tasting notes, chef recommendations, and wine club updates.
• Celebrate Team Member achievements and life events.
• Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality.

Qualifications

• Must represent Cooper's Hawk Values.
• Must be at least 21 years of age.
• Experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or prior management at Cooper's Hawk Winery & Restaurants, or another restaurant concept.
• Passion for hospitality.
• Knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience.
• Clear, effective communication with strong interpersonal and leadership skills.
• Ability to multi‑task and work effectively in a fast‑paced environment.
• Basic knowledge of first aid and handling emergencies.
• Flexible shifts and schedules, inclusive of weekends and some holidays.
• Perform essential functions to company standards with reasonable accommodation.
• Read, write, and understand English.
• Lift and carry up to 50 lbs.
• Stand for at least 10 hours per shift.
• Work 50‑60 hours per week.
• Flexible shifts and schedules, inclusive of weekends and some holidays.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.