🚀 Vice President of Operations

VICE PRESIDENT OF OPERATIONS (SEATTLE, WA)

Compass Corporate
Salary: $185,000-$195,000 (to commensurate with experience)
Bonus eligible

At Compass One we embrace leaders with a passion for hospitality excellence, operational innovation, and customer obsession. Our culture values the individuals who care for our guests and the team members who deliver it.

Job Summary

As Vice President of Operations you will ensure assigned business operations are efficient, effective, and aligned with our commitment to hospitality and culinary excellence. You will lead multi‑unit teams, drive operational performance, and cultivate a culture of service and innovation in line with the client vision.

Responsibilities

• Build and maintain strong relationships with clients, partners, and stakeholders.
• Identify client needs and communicate account progress and new programs.
• Monitor satisfaction surveys and proactively act on feedback to enhance service delivery.
• Foster cross‑functional collaboration among culinary, marketing, finance, and service operations teams.
• Demonstrate high emotional intelligence in navigating stakeholder relationships, resolving conflicts, and leading through change.
• Model resilience and adaptability, guiding teams through operational challenges.
• Build and nurture hospitality‑focused teams to deliver exceptional guest experiences.
• Mentor and motivate team members, fostering engagement and accountability.
• Champion a culture of continuous improvement.
• Oversee daily operations across multiple business lines, including dining, coffee, and catering.
• Ensure the highest standards of safety, sanitation, and regulatory compliance.
• Oversee regular audits across financial, contractual, food safety, and HR domains, driving accountability and continuous performance enhancement.
• Provide strategic financial oversight, including budget planning, forecasting, and contract alignment.
• Review financial reports and scale actions to achieve business goals.
• Drive operational improvements and introduce innovative enhancements to elevate guest experiences.
• Collaborate with culinary, marketing, and catering leaders to develop new programs and menu offerings.
• Leverage data analytics for decision‑making and operational improvements.
• Ensure direct reports are performing effectively and taking action to correct issues.
• Support professional growth and succession planning within the team.

Qualifications

• Bachelor’s degree preferred (Hospitality, Business, or related field) or equivalent professional experience.
• 12-15 years of food service experience, including 10 years at management level and 5-7 years of multi‑unit management with a minimum managed volume of $100 million.
• Experience in personnel management, hiring, supervision, evaluation, and succession planning.
• Strong operational, analytical, and leadership skills; proficiency in Microsoft Office and relevant systems.
• Ability to travel as needed.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history in a manner consistent with all applicable federal, state, and local laws.

Compass One maintains a drug‑free workplace. Applications are accepted on an ongoing basis.