🚀 General Site Manager - Denver

About The Role

Fever is seeking a freelance General Site Manager (GSM) to lead a VR experience venue in Denver, CA. The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow. This role is hands-on and requires the GSM to take full ownership of the site, from leading the team to handling guest issues, maintaining the venue’s operations, and driving business results. The right candidate is a proactive leader who thrives in a fast-paced environment, is resourceful in problem-solving, and consistently sets the standard for service, professionalism, and operational excellence. The GSM will also be integral in growing the venue’s visibility in the community, fostering strong relationships, and driving attendance.

General Responsibilities

• On-Site Operational Leadership: Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions.
• On-site role versatility: Step in and be an active participant on-site, taking on tech or front of house staff roles during shifts.
• People management: Manage, schedule, and develop on-site staff, ensuring they’re trained, engaged, and prepared for their shifts.
• Operational maintenance: Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition.
• Facility upkeep: Oversee facility cleanliness, safety, and readiness for guests at all times.
• Leadership by example: Lead shifts and demonstrate excellent service standards, acting as a role model for staff and guests.
• Team culture: Foster a positive and accountable team culture with clear feedback and coaching.

Community Development & Guest Experience

• Guest escalation: Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
• Guest environment: Ensure a welcoming environment by anticipating needs and providing exceptional customer service.
• Relationship building: Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders.
• Knowledge of events: Maintain up-to-date knowledge of event schedules, promotions, and ticketing updates to anticipate guest needs and optimize the experience.
• Attendance and visibility: Drive local attendance and brand visibility through community engagement, partnerships, and special events.
• Local presence: Strengthen the brand's presence in the city through outreach initiatives and relationships with local businesses and partners.
• Customer satisfaction: Ensure high levels of customer satisfaction by monitoring guest feedback and implementing improvements as needed.
• Bookings management: Oversee all B2B and B2C group bookings, ensuring client expectations are met and exceeded.

Administrative, Reporting and Accounting Responsibilities

• Budget support: Assist in managing the venue’s budget, including payroll auditing and cost control measures to ensure financial health.
• Retail & inventory: Handle retail sales and inventory management to maintain stock availability for guests.
• Reporting: Complete daily show reports, incident reports, and assist with administrative duties as needed.
• KPIs: Track labor efficiency, revenue per visitor, and overall profitability, identifying areas for improvement.
• Strategy input: Propose and foster ideas during strategy meetings to optimize operations and improve venue performance.
• Performance reporting: Regularly report on venue performance, including financials, staffing updates, and operational issues.
• Growth initiatives: Lead brainstorming and strategy sessions to drive growth and increase operational efficiency.
• Compliance: Ensure compliance with regulatory requirements, including safety protocols and local laws.

Skills & Requirements

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or related fields.
• Understanding of budgeting, cost control, and retail operations.
• Leadership and communication skills with clear verbal and written proficiency.
• Strong planning and organizational abilities; capable of managing multiple priorities.
• Friendly, energetic, and enthusiastic personality.
• Comfort with technology and basic troubleshooting.
• Problem-solving and quick thinking under pressure.
• Ability to stand for extended periods; moderate physical ability required.
• Reliable transportation and punctuality for scheduled shifts.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Proficiency in Google Suite.
• Commitment to equity, diversity, inclusion and accessibility; ability to work with diverse groups.

It is preferred, but not required, for this role to be comfortable using basic tools and equipment. Experience maintaining mechanical and technical equipment or willingness to learn VR technology and production programs is a plus. Prior roles in production or events such as pop-up events, amusement attractions, theme parks, or exhibitions are advantageous.

EEO & Accommodation

Fever is committed to creating an inclusive and diverse workspace. We encourage all qualified candidates to apply and will provide accommodations during the selection process as needed. If you require any accommodation, please contact our Talent team for a welcoming and seamless journey. Fever processes personal data in accordance with our Candidate Privacy Notice.