🚀 Director of IT Field Engineering

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:

Director of IT Field Engineering
Direct-hire, full-time employment
Cleveland, Ohio + travel
*** Must have experience leading multiple teams simultaneously ***

Company
• 25 days of PTO + paid holidays
• Medical, dental, vision insurance
• 401k with company matching
• Solid leadership with core values
• Established reputation, major growth
• Laid-back culture with open door policy
• High visibility, make a difference
• Employe recognition and awards
• Employee assistance program
• Discounted child care
Position
• Lead multiple teams

• Ensure optimal support experience
• Improve business processes
• Challenge the status quo
• Propose innovative solutions
• Oversee operations of field engineering support

• Vehicle travel to sites in Ohio on short notice (50%-80%)

• Overnight travel outside Ohio multiple times each month (20%)

• Develop policies, procedures, KPIs, and manage performance
• Optimize the efficiencies of the teams and department
• Build partnerships with vendors and hold them accountable
• Ensure solutions meet requirements for security, portability, and performance
• Meet business timelines, establish and measure required SLAs
• Work with third-party solution providers, each fulfilling a portion of the overall service delivery
• Lead, coach, and mentor managers and employees
• Foster a culture of service excellence, accountability, and continuous improvement
• Oversee performance management, professional development, and succession planning
• Serve as the escalation point for complex incidents
• Develop partner evaluation criteria and scorecards
• Ensure vendors deliver consistent, high-quality solutions
• Ensure expectations are exceeded
Required
• Organized

•Attention to detail

• Customer relationships

• Currently in a Director-level role

• 50-80% vehicle travel to sites in Ohio
• 20% overnight travel (NC, FL, CO, WA, etc)
• Self-motivated and collaborative team player
• Optimistic, innovative, independent thinker
• Ability to analyze and optimize processes
• Multitasker with ability to prioritize
• Results oriented and goal driven
• Adapts easily to change
Next step
• Email your resume to
Sean Zetts
Riverside Recruiting
Sr. Recruiter & President