🚀 Emerging Store Manager

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input to make fact-based decisions, follow-up, and monitor impact.
• Supervises store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises inventory, completes resets/revisions, analyzes trends, and trains team members on inventory procedures.
• Ensures execution of operational feedback through delegation and supervision.
• Maintains store cleanliness, manages repairs, responds to emergencies.
• Ensures team members are proficient with computer systems and software.
• Provides for team safety, utilizes Security Operations Center effectively.
• Ensures compliance with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special tasks as assigned.

Business Performance Management

• Analyzes financial and performance data; creates action plans for improvement.
• Uses KPIs and other tools to engage the team and drive store growth.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads and trains team members, provides coaching and mentoring, manages discipline and performance reviews.
• Develops talent pipelines, manages staffing needs, participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training.
• Establishes a culture of accountability through clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience; or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, self-motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks of start.
• Fluent in English; ability to work flexible hours; willingness to accept promotion and relocation if offered.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising others and managing both front-end and pharmacy.
• Business majors, retail or food industry experience preferred.

This position will remain open until filled. The current salary range is $45,000 - $71,550, based on factors such as location, skills, education, and experience. For benefits, visit jobs.walgreens.com/benefits .