🚀 Director, Customer Learning – Customer Operations (US)

Overview

Director, Customer Learning – Customer Operations (US). This range is provided by PointClickCare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$170,000.00/yr - $189,000.00/yr

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development to ensure our employees have the resources to innovate. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. We invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. For more about PointClickCare, explore Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Responsibilities

• Define and execute the strategic roadmap for all customer education initiatives (onboarding, adoption, certification, renewal).
• Design, deliver, and continuously optimize mixed-mode learning content (e-learning, live virtual training, live on-site training, video, simulations, microlearning).
• Lead the management of learning delivery platforms (LMS / LXP), ensuring they are leveraged for personalization, scalability, and analytics.
• Lead, hire, and develop a high-performing team of instructional designers, LMS specialists, implementation training staff and operations professionals.
• Define, track, and analyze key metrics to measure the impact of education services and drive continuous improvement.
• Manage budget, resources, and, where applicable, revenue and pricing for certification / paid training offerings.
• Stay on top of industry trends, adopt new learning technologies and modalities, leverage AI for personalized learning and analytics, ensure education is modern, accessible, and efficient.
• Build and maintain strategic relationships with external training partners to drive mutual growth and ensure consistent, high-quality delivery of services across the ecosystem.

Qualifications & Skills

• 8-10 years of experience in designing and scaling education / training / customer enablement programs, preferably in a SaaS or tech-centric environment.
• Proven leadership / people management background.
• Deep understanding of adult learning theory, instructional design methodologies, and content production (video, interactive, etc.).
• Strong experience with LMS / LXP / learning technology platforms.
• Excellent metrics / analytic mindset: ability to define and measure education ROI.
• Ability to think strategically AND execute tactically.
• Experience with emerging learning technologies or innovation (AI, adaptive learning, etc.).

Bonus Skills

• Bachelor’s degree in Education, Instructional Design, Adult Learning, Business, or similar. Advanced degree a plus.
• Senior care – LTPAC, Ambulatory, Acute and payer experience.
• A natural ability to thrive in a fast-paced environment with continuous change.

Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more

EEO notice: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position and may store it for future opportunities. We will delete or anonymize data when there is no ongoing legitimate business need. For questions about how PointClickCare uses or processes your information, or to request access, correct, or delete information, please contact PointClickCare’s human resources team:

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Note: Base salary is part of total rewards. The US base salary range is $170,000 - $189,000 plus bonus or commission, equity, and benefits. Salary ranges are determined by job and level; individual compensation within the range is based on skills, experience, and location. Your recruiter can share more about the total rewards package during the hiring process.

Seniority level

• Director

Employment type

• Full-time

Job function

• Human Resources

Industries

• Software Development