🚀 Experience Site Manager - Salt Lake City

Experience Site Manager - Salt Lake City

Experience Site Manager - Salt Lake City role at Fever.

About The Role

The Experience Site Manager role is responsible for end-to-end management of our experience site in Salt Lake City, which will feature unique experiences housed within the same venue. You will be the business owner and accountable for ensuring world-class operational execution, exceptional customer service, and financial efficiency. Based in Salt Lake City, you will sit within the local Site Management team and report directly to the Fever Originals Local team. You will drive daily local operational decisions, lead your team in ongoing budget and operational optimization efforts, and actively build the brand within the city community through partnerships and private events. This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership of the site, while following policies and procedures set by our Corporate Team and Production Partners.

Location, Start Date & Pay

Salt Lake City, UT; starting late October/early November. Pay Range: $36-38 per hour.

General Responsibilities

Operational & Experience Management

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Quickly diagnose and fix technical issues as they arise on site.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed.
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company, highlighting actions needed and taken on site, and complete incident reports as needed.

Budget & Business Management

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Prepare and deliver regular and accurate performance and budget reports to Fever management.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.
• Take ownership and complete administrative tasks using tools such as Google Sheets, JIRA, Slack, etc.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Oversee group bookings and drive increases in B2B and B2C attendance.
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

Skills & Requirements

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
• Understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills with effective written and oral communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Problem-solving ability and quick thinking on your feet
• Ability to stand for extended periods; moderate physical ability required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required)
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility
• Knowledge or passion for live entertainment; experience in live events or theme parks is a plus

Fever is committed to creating an inclusive and diverse workspace. We encourage everyone to apply. If you require accommodations during the selection process, please contact our Talent team. For information on how Fever processes your personal data, see Fever - Candidate Privacy Notice.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries: Software Development

Salt Lake City, UT $162,240 - $229,299.20 2 weeks ago

#J-18808-Ljbffr