🚀 Head of Operations and Customer Care

What this Opportunity Offers

• Be part of a global innovative leader in the printing industry.
• Great professional growth opportunity .
• Competitive salary and excellent benefits.

Are You?

• Great at building company success with your passion for operations and teambuilding ?
• A stella aftersales leader with a hands-on personality and superior communication skills?
• Technically strong with an engineering or business background , ideally from the commercial or machinery manufacturing industry.

Our client TRESU is seeking an ambitious Head of Operations and Customer Care Americas to continue its growth in North America. TRESU is a highly specialized machinery manufacturing company, offering flexible, customized solutions of Flexo commercial printing machines and systems for Flexo, Digital, Offset, and special printing to the graphic industry. With headquarters in Denmark and offices around the world, TRESU is a global leader with over 40 years of expertise in the development and production of engineered solutions and supplies directly to end-users, OEMs, and partners. It’s an ambitious, growing company that takes great pride in serving its clients. For more information and inspiration, visit and

About this Position

As Head of Operations and Customer Care, you will lead the TRESU Americas organization, including daily leadership for four functions: Aftersales, Finance, Supply Chain, and Service. You will further develop the department from a manager/leadership perspective and play a key part in TRESU Americas' success, covering the US, Canada, and Mexico. We seek a candidate eager to grow the aftermarket department by working with the Customer Care team on after-sales and service initiatives. Your great team-building skills, your ability to motivate and lead the team along with your customer-focused aftermarket experience, will be key to your success. A solid onboarding process is in place to set you up for success from the beginning. This role reports to the Chief Sales Officer at HQ in Denmark. 25% travel primarily domestically is expected.

Role

Key Responsibilities & Tasks

• Lead the TRESU Americas organization, including daily leadership for the following four functions: Aftersales, Finance, Supply Chain, and Service. Each department manager has a dotted reference to their respective function's leader at HQ in TRESU Denmark.
• Drive the development of the Customer Care (Aftersales) process in relation to the installation and customer database.
• Develop the Aftermarket according to the overall business plan in cooperation with the organization.
• Develop “Best-in-class” structure, working methods, and materials in close cooperation with the organization and senior management.
• Inspire, coordinate, and delegate after-sales tasks and activities, and report progress to senior management.
• Continuously develop reporting in close cooperation with HQ.
• Participate in direct after-sales work.
• Personnel responsibility for staff in TRESU Americas excluding Sales department which reports to CSO.

Your Profile

Your Education & Work Experience

• Bachelor’s degree in Business Management, Operations Management, Industrial Engineering, or other related discipline, or equivalent experience in management and after-sales.
• 8+ years of customer-focused and after-sales experience in a B2B environment with a proven track record of meeting/exceeding sales budgets.
• 5+ years of leadership experience, managing a smaller team.
• Skilled in continuous improvement projects for a smaller production.
• P&L experience for after-sales.
• Knowledge of printing processes, materials, and production workflows (considered a plus)
• Proficiency in the MS Office 365 suite, including ERP (eg, SAP) and CRM (eg, MS Dynamics).

Your Skills & Personality Characteristics

• Strong leadership and team-building skills.
• Excellent communication skills across all levels of the organization.
• Customer-focused with a service-oriented mindset.
• Continuous improvement mindset and excellent problem-solving skills.
• Technical mindset with high attention to detail and commitment to quality.
• Strong work ethic, ability to grow and mentor others as department expands.