🚀 Product Manager, Retail & E-commerce

Overview

We are looking for an experienced and results-oriented Product Manager to own the strategy, roadmap, and execution of our core e-commerce platform and omnichannel retail experiences. This role will be the critical link between the digital customer journey and our physical retail operations, driving conversion, customer lifetime value (CLV), and operational efficiency across all touchpoints.

Key Responsibilities

• Product Strategy & Vision
  Define and champion a clear product vision and strategy for the e-commerce platform (website, mobile, and in-store technology) that aligns with overall company revenue and brand objectives
• Market & Data Analysis
  Conduct market research, competitive analysis, and synthesize customer data (quantitative and qualitative) to identify high-impact opportunities for product innovation and optimization within the retail landscape
• Product Lifecycle
  Own the product lifecycle from ideation through development, launch, and post-launch optimization using agile methodologies

• E-commerce & Conversion Optimization
  Oversee the entire digital shopping funnel, focusing on optimizing key areas such as site search, navigation, Product Detail Pages (PDPs), cart, and checkout flow
• Testing & KPI Improvement
  Develop and execute a rigorous A/B testing and experimentation roadmap to drive measurable improvements in KPIs like conversion rate, average order value (AOV), and cart abandonment rate
• Integrations
  Manage integrations with critical e-commerce back-end systems (e.g., payment gateways, inventory management systems, order management systems)

• Omnichannel Experience
  Lead the development of omnichannel features that connect online and physical retail (e.g., Buy Online Pick Up In Store - BOPIS, Ship from Store, Unified Customer Profiles)
• Collaboration
  Collaborate with retail operations and store teams to identify technology needs that enhance the in-store customer and associate experience
• Launch Coordination
  Ensure product launches and promotions are coordinated across digital and physical channels for a cohesive customer experience

• AI Vision & Strategy (Nice to Have)
  Drive AI/ML-driven features, including personalized product recommendations, dynamic pricing, and hyper-segmentation for marketing and on-site experiences
• Search & Discovery
  Implement and optimize NLP models to improve site search relevance, visual search capabilities, and conversational commerce experiences
• Forecasting & Optimization
  Utilize predictive analytics for demand forecasting, inventory optimization, and identifying potential supply chain bottlenecks, translating insights into actionable product features

• Cross-Functional Execution
  Serve as the primary liaison between Engineering, UX/UI Design, Marketing, Analytics, and Retail Operations teams
• Product Documentation
  Write clear, concise user stories, acceptance criteria, and product requirements for development teams
• Backlog Management
  Manage and prioritize the product backlog based on business value, technical feasibility, and customer impact

Requirements

• 10+ years of progressive experience in Product Management, with a minimum of 3 years directly managing e-commerce or digital retail products
• Proven track record of defining and launching successful, customer-facing features that drove significant revenue and/or conversion rate improvements
• Deep understanding of the entire e-commerce technology stack and fluency in digital retail KPIs (e.g., traffic, conversion, AOV, bounce rate, return rate)
• Demonstrated experience working with AI/ML teams to launch data-intensive products, particularly in personalization or recommendation engines
• Experience with Agile development methodologies (Scrum/Kanban) and product management tools (e.g., Jira, Asana, Productboard)
• Strong analytical skills and experience working with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to make data-driven decisions
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• (Preferred) Experience with specific e-commerce platforms like Shopify Plus, Salesforce Commerce Cloud, or Magento
• Bachelor\'s degree in Business, Computer Science, or a related field; MBA or equivalent is a plus