🚀 System Engineer - Cloud,MacOS

Job Details

Location: Huntington Beach, CA 92648

Employment Type: Contractor

Pay Rate: ($40 - $45) W2

About the Role

We are seeking a highly skilled IT Engineer to provide Tier 2/3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure , Microsoft 365 , macOS , and Windows , with hands-on experience managing devices through Intune and Kandji . This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms.

Key Responsibilities

• Provide Tier 2/3 technical support for end-user devices and enterprise applications.
• Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Administer and configure MDM solutions :
• Kandji for macOS devices.
• Troubleshoot and resolve advanced issues related to:
• macOS (85% of endpoints).
• Windows (15% of endpoints).
• Implement and enforce security policies , compliance standards, and device configurations.
• Collaborate with Tier 1 support and escalate complex issues as needed.
• Monitor system health and performance; recommend improvements.
• Change management with identity and access management (Azure AD/Entra).
• Document processes, configurations, and troubleshooting steps.

Required Qualifications

• 5+ years of experience in IT support or systems administration.
• Strong knowledge of:
• Microsoft 365 administration .
• macOS and Windows troubleshooting .
• Hands-on experience with Intune and/or Kandji .
• Familiarity with Azure AD/Entra ID and conditional access policies.
• Understanding of network fundamentals (DNS, DHCP, VPN).
• Excellent problem-solving and communication skills.

Preferred Qualifications

• Experience in cloud-first environments .
• Knowledge of security best practices and compliance frameworks.
• Certifications such as Microsoft Certified: Modern Desktop Administrator , Apple Certified Support Professional , or equivalent.

Soft Skills & Cultural Fit

• Customer-focused mindset: Ability to communicate clearly and empathetically with end-users.
• Collaborative team player: Works well across departments and with global teams.
• Adaptability: Comfortable in a fast-paced, evolving IT environment.
• Ownership mentality: Takes initiative and drives issues to resolution.
• Continuous learner: Stays updated on emerging technologies and best practices.
• Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing.

Why Join Us?

• Work in a modern IT environment with cutting-edge tools.
• Opportunity to shape device management strategy for a hybrid ecosystem.
• Collaborative team culture with room for growth.