🚀 Head of Operations and Customer Care

Base Pay Range

$150,000.00/yr - $180,000.00/yr

What this Opportunity Offers

• Be part of a global innovative leader in the printing industry.
• Great professional growth opportunity.
• Competitive salary and excellent benefits.

Are You?

• Great at building company success with your passion for operations and team building?
• A stellar aftersales leader with a hands‑on personality and superior communication skills?
• Technically strong with an engineering or business background, ideally from the commercial or machinery manufacturing industry.

TRESU is a highly specialized machinery manufacturing company offering flexible, customized solutions of Flexo commercial printing machines and systems for the graphic industry. For more information, visit and

About this Position

As Head of Operations and Customer Care, you will lead the TRESU Americas organization, including daily leadership for four functions: Aftersales, Finance, Supply Chain, and Service. You will further develop the department from a managerial perspective and play a key part in TRESU Americas’ success, covering the US, Canada, and Mexico. A solid onboarding process is in place to set you up for success from the beginning. This role reports to the Chief Sales Officer at HQ in Denmark. 25% travel primarily domestically is expected.

Key Responsibilities & Tasks

• Lead the TRESU Americas organization, providing daily leadership for Aftersales, Finance, Supply Chain, and Service.
• Drive the development of the Customer Care (Aftersales) process related to installation and the customer database.
• Develop the Aftermarket according to the overall business plan in cooperation with the organization.
• Develop a best-in-class structure, working methods, and materials in close cooperation with the organization and senior management.
• Inspire, coordinate, and delegate after-sales tasks and activities, and report progress to senior management.
• Continuously develop reporting in close cooperation with HQ.
• Participate in direct after-sales work.
• Personnel responsibility for staff in TRESU Americas, excluding the Sales department which reports to CSO.

Your Education & Work Experience

• Bachelor’s degree in Business Management, Operations Management, Industrial Engineering, or another related discipline, or equivalent experience in management and after-sales.
• 8+ years of customer-focused and after-sales experience in a B2B environment with a proven track record of meeting or exceeding sales budgets.
• 5+ years of leadership experience, managing a smaller team.
• Skilled in continuous improvement projects for a smaller production.
• P&L experience for after-sales.
• Knowledge of printing processes, materials, and production workflows (considered a plus).
• Proficiency in the MS Office 365 suite, including ERP (e.g., SAP) and CRM (e.g., MS Dynamics).

Your Skills & Personality Characteristics

• Strong leadership and team-building skills.
• Excellent communication skills across all levels of the organization.
• Customer-focused with a service-oriented mindset.
• Continuous improvement mindset and excellent problem-solving skills.
• Technical mindset with high attention to detail and commitment to quality.
• Strong work ethic, ability to grow and mentor others as the department expands.

Seniority Level

Executive

Employment Type

Full-time

Job Function

Business Development and Sales

Industry

Staffing and Recruiting

#J-18808-Ljbffr