🚀 Hotel Champlain Burlington, Curio Collection - Director Front Office

Overview

As Director of Front Office for Hotel Champlain Burlington, Curio Collection by Hilton, you would be responsible for directing and administering all Front Desk operations in the hotel's ongoing effort to deliver outstanding guest service and financial profitability. This includes assisting with rooms financial reporting as needed and providing directional support to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as necessary to complete their job responsibilities.

Base pay

$80,000.00/yr - $90,000.00/yr

Responsibilities

• Directs and administers all Guest Services operations to include guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitors and develops associate performance, including supervision and professional development, scheduling, counseling and evaluations, and recognition and reward.
• Monitors and assesses service and satisfaction trends, evaluates issues, and makes improvements accordingly.
• Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize occupancy and overall revenue.
• Implements and monitors all corporate marketing programs.
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
• Runs and completes daily reports, analyzes data, and makes data-driven decisions.
• Resolves guest issues and concerns to guest satisfaction.
• Recruits, interviews and trains associates.
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including operation of the Fire Panel and coordination with emergency personnel (Police and Fire Department).
• Completes tasks or projects as assigned or required.

Qualifications

• Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
• Specific brand experience, OnQ (PMS – property management) Certification as defined by property, 500+ room experience, and/or previous director level experience preferred.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Welcome to Hotel Champlain Burlington, Curio Collection by Hilton. Unwind and explore Vermont from the ideal home base. Located where Lake Champlain’s natural beauty meets Burlington’s modern urban buzz. A place where dreamers wake up every day to make their vision a reality—and where there’s always something new to excite you.

Seniority level

• Director

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• Hospitality