🚀 Computer & Mobile Device Specialist / Retail Sales & Customer Service

Job Title

Computer & Mobile Device Specialist / Retail Sales & Customer Service

Company

ClickAway Computer, Phone Repair & IT Services

Job Summary

We are seeking a qualified Technician to diagnose, repair, and upgrade a variety of devices—including smartphones, tablets, laptops, and printers—and provide outstanding customer service. The role focuses on hardware and software repairs, network setup, data recovery, and sales/upselling of devices and services.

Key Responsibilities

• Diagnose and repair iPhone & Android devices (screens, batteries, motherboards)
• Repair tablets (screens, battery, motherboard)
• Maintain and replace printer parts
• Repair Windows laptops & desktops (hardware & software)
• Repair Apple laptops & iMacs (hardware & software)
• Configure and troubleshoot network cabling, configuration, and diagnostics
• Perform data recoveries on HDD & SSD
• Execute soldering tasks on motherboards, power jacks, USB, USB‑C, and other ports
• Assist customers with OS settings, cloud storage, and application support
• Use diagnostic tools for Apple, Android, Chrome, and Windows devices to recommend repair options
• Follow check‑in to resolution standard operating procedures
• Collaborate with Sales & Store Manager to maximize invoices and enhance customer experience
• Create invoices in the company system, breakdown pricing, and process payments
• Respond to customer inquiries via phone, email, and in‑store scripts

Required Qualifications

• Eligibility to work in the USA and consent to background and reference checks
• Valid California Driver’s License with clean DMV record
• Residency within the store’s area at application time
• Availability for full‑time hours, including Friday, Saturday, and Monday
• Minimum 2 years experience designing, installing, configuring, and troubleshooting wired and wireless networks
• Experience with Ubiquiti and/or TP‑Link remote‑managed network products
• Familiarity with managed IT service monitoring such as Atera
• Hardware and software troubleshooting on desktop/laptop repair
• Customer service & sales experience with commission comfort
• Strong communication skills and ability to explain repair options in plain language
• Working knowledge of antiviral program usage and software installation

Desired Experience

• 2+ years customer service and sales in a retail environment
• Experience in network setup for homes, businesses, and servers
• Ability to manage deadlines and multiple priorities
• Knowledge of Microsoft Office, financial programs, and web browsers
• Sales experience in PC, Mac, and OS software
• Experience with order entry, purchase orders, and invoicing systems

Compensation

• Non‑exempt, full‑time hourly base wage (City minimum wage + DOE)
• 10% of gross profit per invoice
• End‑of‑month bonus for reaching milestones
• Estimated total annual gross $60k–$120k

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Employee discount program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Schedule

8‑hour day shift, Monday to Friday (including weekends as needed). Overtime is possible.

Work Location

In‑person at ClickAway store (requires daily commute).

Application Notes

• Consent to background and employment reference check
• Availability for all hours of operation, especially Friday, Saturday, and Monday
• Local talent only—must commute daily and not require relocation

Company Overview

ClickAway is a leading technology services provider in Silicon Valley and Monterey Bay, serving over 900,000 customers since 2002. We specialize in computer and phone repair, managed IT services, and tech sales across five retail locations and on‑site across the Bay Area.

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