🚀 Senior Product Release & Deployment Manager - Craft Education

Senior Product Release & Deployment Manager - Craft Education

Location: Salt Lake City, Utah corporate office.

Reporting to the Director of Product, the Sr. Product Release and Deployment Manager is responsible for collaborating with leadership to identify, create, and develop processes and best practices for the Product Organization. As a key leader in creating the standard for cross-functional communication and visibility, you will surface the insights required to help our Product Organization define effective product strategies and function optimally.

Responsibilities

• Uses qualitative and quantitative insights to dig deep into workflows and product usage to drive both operational playbooks and tooling enhancements
• Leads cross-functional working groups to implement and support new system capabilities
• Standardizes documentation of Roadmaps, Strategy Reviews, Product Briefs, Vision Statements, Release Plans and Release Notes, Experiment Findings, Internal Product Announcement materials
• Creates standard templates and frameworks for communication and supporting product practices
• Routinely communicates roadmap progress to leadership and cross-functional stakeholders to drive decision making on key trade offs
• Assists with consistent OKR monitoring and reporting
• Leads the organization of cross-functional teams and their management for product domains and creates supporting resources for the teams
• Establishes and implements standards and processes for the management of product backlog health
• Optimizes product management onboarding and creates related trainings
• Defines and manages intake process
• Organizes workshops to upskill employees and improve product practices
• Creates and manages product resources index and archive of product work
• Leads the implementation of discovery sprints/dual track Agile and supports the ongoing practice
• Partners with Portfolio Management Operations to ensure process alignment that enables value delivery
• Evangelizes product management methodology and educates others on best practices and purpose
• In collaboration with Change Management leaders, develops and leads communication and training plans for leaders and stakeholders impacted by process changes and operation improvements
• Researches and investigates new trends and technologies to meet current and future needs of the Product and UX/UI organizations
• Establishes audits and reports to ensure data accuracy and integrity
• Leads cross-functional teams in operationalizing standards and business models that interrelate with business operations across the department
• Performs other related duties as assigned

Knowledge, Skill and Abilities

• Agile, Product Management, Project Management, SDLC training or certification
• Excellent leadership and product management skills
• Ability to design and implement operational functions and initiatives
• Ability to plan, organize, and manage strategic initiatives
• Advanced analytical, problem-solving, and decision-making skills
• Demonstrated ability to support, coach and provide feedback to others
• Ability to create and track data related to project impact
• Ability to influence, build consensus, and motivate others
• Advanced organizational skills with a high attention to detail
• Effective listening skills and ability to adapt well in a changing environment
• Ability to analyze business operations, processes, and systems to identify improvement opportunities
• Experience creating documentation and communication standards and frameworks

Competencies

• Organizational Impact: Develops and implements plans aligned with department goals and targets
• Problem Solving and Decision Making: Uses systems thinking to improve processes and plans
• Communication and Influence: Collaborates cross-functionally and communicates with external parties when needed
• Leadership & Talent Management: Provides guidance, coaching, and training; may manage projects involving delegation

Job Qualifications

Minimum Qualifications

• Typically requires a University Degree or equivalent
• Minimum of 5 years related experience, with 2+ years of software Product Management experience
• Pragmatic Institute or other Product Certification/training
• Experience with product-led technology teams
• Experience within an Agile software development environment
• Minimum 5 years of experience performing operations functions within a software development context
• Minimum 2 years of experience in a leadership role
• Experience with Product Management and/or software development tools (e.g., Jira, Confluence, Lucid, Mural, Roadmapping software, etc.)

• Preferred Qualifications: Product Operations training
• Master’s degree in a related field of study
• Change Practitioner Certification
• Previous experience in Education Technology

Position & Application Details

Full-Time Regular Position (40 hours/week). This role is eligible for standard benefits including medical, dental, vision, retirement savings, paid time off, and other programs.

How to Apply: If interested, an online application is required. Internal employees should apply through the internal job board in Workday.

Equal Employment Opportunity

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Note on Listings

The posting includes only the critical responsibilities and requirements of the job and is not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

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