🚀 FY26: IT Systems Administrator I, Department of Infrastructure and Operations, 8 hours/12 month[...]

FY26: IT Systems Administrator I, Department of Infrastructure and Operations, 8 hours/12 months, Ad Closes on

Join to apply for the FY26: IT Systems Administrator I, Department of Infrastructure and Operations, 8 hours/12 months, Ad Closes on role at Montgomery County Public Schools.

Summary Description

Under general direction of the Supervisor of the Technical Help Desk and Technology Service and Support, analyzes, designs, develops, configures, tests, implements and maintains Information Technology Services Management (ITSM) platforms and systems. Involves a blend of technical expertise and an understanding of ITSM processes. The IT System Administrator participates in gathering requirements to develop, create solution designs, maintain workflows, resolve user issues and contribute to continuous service improvements. Manages user accounts, roles, and privileges; assists in managing security configurations and controls; conducts system reviews and audits; collaborates with stakeholders to align security practices with organizational needs; manages security patching and upgrade processes to minimize downtime and risk exposure; documents technical processes and workflows; tracks defects, performs bug fixes, maintains systems and facilitates deployments; conducts diagnostics to investigate and resolve problems. This role requires a strong scripting and automation skill set. Physical Demands: None. Special Requirements: None.

Job Specific Information

The wage range for this position is between $39.92 and $57.29 per hour, based on years of service. For information about benefits, please see the SEIU salary schedules:

Job Details

• Job Grade: 25
• Organization: Offices
• Primary Location: Rockville
• Schedule: Full-time
• Working Months: 12
• Shift: Day Job
• Job Posting: Oct 17, 2025

Responsibilities

Manage user accounts, roles, and privileges; assist in managing security configurations and controls; conduct system reviews and audits; collaborate with stakeholders; manage security patching and upgrades; document technical processes and workflows; support defect tracking, bug fixes, system maintenance and deployments; conduct system diagnostics to investigate and resolve problems. This role requires strong scripting and automation skills.

Qualifications

• A Bachelor’s degree from an accredited college or university with a preferred major in a field of Technology.
• A minimum of 3 years of experience as an IT Systems Administrator.
• Demonstrated knowledge of ITSM principles and concepts; foundational understanding of scripting and automation skills.
• Knowledge of ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell) and familiarity with CMDB and asset management.
• Proven ability to create ITSM related processes and operational workflows.
• Ability to make enhancements to existing forms and templates.
• Ability to multitask on multiple projects.
• Solid technical troubleshooting and problem‑solving skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and collaboratively.
• Knowledge of the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
• Security+ certification preferred.