🚀 Microcomputer/Network Specialist 1 (PCN 25N25067)

Microcomputer/Network Specialist 1 (PCN 25N25067)

ALASKA RESIDENTS ONLY

What You Will Be Doing

• Play a key role in designing, maintaining, and troubleshooting the State of Alaska's computer systems and network infrastructure (LAN/WAN).
• Provide hands‑on and remote technical support to end‑users, helping to resolve a wide range of IT issues efficiently.
• Collaborate with multiple departments to ensure systems run smoothly, securely, and in alignment with agency goals.
• Take part in network planning and system upgrades, contributing to the continuous improvement of our IT environment.
• Serve as a helpdesk triage expert, helping guide frontline support and ensuring issues are resolved or escalated appropriately.

Key Competencies and Requirements

• Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
• Technology Application: Effectively uses machines, tools, instruments, or equipment; uses computers and computer applications to analyze and communicate information in the appropriate format.
• Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
• Must possess a valid Driver's License.
• Alaska residency requirement (see definition).

Equal Opportunity Employment Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call or in Juneau or TTY: Alaska Relay 711. The State of Alaska is an equal opportunity employer.