🚀 Network Specialist 1

Join to apply for the Network Specialist 1 role at Jackson Health System .

Miami, FL • Full-Time • Customer Service Center

Summary

The Network Specialist 1 is responsible for the day-to-day documentation, analysis, testing, installation, configuration, maintenance, and monitoring of the Jackson Health System enterprise computing environment. This role represents a source of accountability for the continual service improvement program, serving as the focal point for reporting incidents and making service requests while keeping end users informed of service events, actions and opportunities. The specialist provides technical expertise related to Windows computing environments, application software deployment, and policy-based security management.

Responsibilities

• Provides analysis, diagnosis, installation, setup, configuration, testing, maintenance, monitoring, and resolution of complex computing environments, including hands‑on operations of hardware, software, and applications for Jackson Health System and all remote sites.
• Logs and tracks requests for assistance related to JHS supported systems, gathering and logging appropriate demographic data for each request.
• Receives and processes all IT requests from all Jackson Health System end‑user departments.
• Documents inventory and asset management, audits, issue tracking within the work order management system, change management, security, and backups as outlined by management.
• Records, tracks, and documents the problem‑solving process, including all decisions made and actions taken until final resolution.
• Creates root cause analysis and assists in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring desktop operations.
• Collaborates with LAN and Network Engineers to ensure efficient operation, stability, and security of the JHS computing environment.
• Communicates application problems and issues to key stakeholders, including management, development, and engineering teams, and end users.
• Maintains, customizes, and enhances any software used by Customer Services to provide service.
• Participates in quality improvement activities to ensure continuous improvement of services provided.
• Provides guidance and/or instruction to end users.

Experience

Generally requires 1 to 3 years of related experience.

Education

High school diploma is required.

Skill

Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines; ability to communicate effectively in both oral and written form; ability to handle difficult and stressful situations with critical thinking and professional composure; ability to understand and follow instructions; ability to exercise sound and independent judgment; knowledge and skill in the use of job‑appropriate technology and software applications.

Credentials

Active license or certification is required as needed, based on the job or specialty.

Working Conditions

Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group require close visual acuity to perform activities such as extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Reasonable accommodations can be made to enable people with disabilities to perform the essential functions.

Environmental Conditions

Jobs in this group are required to function in a fast‑paced environment with occasional high‑pressure or emergent and stressful situations. Frequent interaction with diverse populations, including team members, providers, patients, insurance companies, and other members of the public. Function is subject to indoor environmental conditions, with occasional outdoor exposures. Possible exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a hospital and medical office environment. Personal protective equipment such as gloves or a mask may be required when exposed to the hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the essential functions.

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