🚀 AVP, Consumer Bank Product Owner – Digital API

Overview

AVP, Consumer Bank Product Owner – Digital API. Synchrony is building a world-class Digital Bank with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring products to life through all stages and touchpoints of the customer lifecycle. This role will be responsible for leading the API implementation of new features and enhancements to our consumer bank. We are seeking an agile-trained product owner with experience working with API teams and strong technical acumen.

Essential Responsibilities

• Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL)
• Influence decisions by providing technical consultation and direction to stakeholders alongside Technical Product Owners
• Work closely with Technical Product Owners to ensure technical implementation meets business requirements and rules
• Deep dive into complex technical systems
• Ensure strong communication and coordination with front-end developers and other API consumers
• Recommend new technology trends and innovative products/features to the teams
• Oversee the wing-to-wing product development lifecycle, including build, test, launch, and adoption
• Lead backlog planning and grooming with the Agile Development Team and Scrum Master, and support Release planning
• Coordinate and lead user acceptance testing (UAT) for releases
• Collaborate with UX partners to create screen prototypes/wireframes, gather feedback, and optimize performance
• Partner with Marketing, IT, Compliance, Credit/Risk and Operations to identify and prioritize future features and manage the product backlog
• Lead run-the-engine functions such as triaging and managing defects, employee education, user inquiries, and SLA issues
• Partner with the Digital Analytics team to monitor usage patterns and utilize tools such as Omniture, GA, and Splunk
• Keep all product and API documentation up to date
• Work with Consumer Bank Digital Product Owners to create a unified digital customer experience
• Participate in Scaled Agile Framework (SAFe) as part of a Solution Train
• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• Bachelor's Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization
• 4+ years of digital product owner experience
• 2+ years of API and/or services management

Desired Characteristics

• Experience with Agile and/or SAFe (Scaled Agile Framework) in a product owner role
• Track record of creative and strong problem solving and ability to thrive in a cross-functional and virtual environment
• High energy, self-motivated
• Strong communication skills (verbal and written)
• Passion for learning about new technologies and identifying ways to drive innovation
• Analytical mindset and skillset
• Strong presentation skills
• Experience influencing in a matrix environment across various levels
• Strategic thinker
• Proven ability to develop and implement action plans to drive business results
• Strong project management experience, with a track record of delivering on time
• Strong digital proficiency, including launching new products and capabilities
• Strong understanding of mobile and web applications
• Experience leading large cross-functional virtual project teams
• Experience with API teams

Grade/Level

11

Salary

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted range will be based on experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility and Compliance

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of onboarding
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
• New hires (Level 4-7) must have 9 months of continuous service with the company before posting on other roles; Level 8+ must have at least 18 months’ time in position before posting; all internal employees must meet performance expectations and have manager/HR approvals to post

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

We are committed to an inclusive culture where your skills, experience, and voice are valued. More than 50% of our workforce is engaged in Employee Resource Groups (ERGs). We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply or perform your job. Examples include applying process changes, alternate document formats, sign language interpreters, or specialized equipment.
• For special accommodations, call our Career Support Line at (Mon–Fri, 8am–5pm CST).

Job Family Group

Marketing