🚀 Producer Support Specialist

Producer Support Specialist

Category: Sales
Requisition Number: PRODU
Location: Seattle, WA 98109

Posted October 15, 2025 – Full Time

Are you passionate about delivering an exceptional producer experience and serving as a trusted point of contact for their ongoing support needs? As a Producer Support Specialist, you will manage all aspects of support for producers, agencies, and brokerage houses, including licensing functions. In this role, you will serve as a liaison between external partners and internal teams, ensuring compliance with company and state regulations for licensing insurance personnel, and processing applications, appointments, renewals, and cancellations for agent licenses. Your work will strengthen relationships with external partners, ensure operational accuracy, and consistently enhance the overall producer experience.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer competitive medical, dental, and vision plans, a generous 401k match, and employees accrue vacation and sick time from day one. We empower development through tuition reimbursement, professional development, and employee‑led communities.

The pay range for this position in Western Washington varies between $60,435.00 – $84,533.00, and Eastern Washington $56,145.00 – $78,532.00. Washington Dental Service and its affiliates intend to offer a base pay within this range, dependent on experience and location.

Essential Responsibilities include the following:

• Manage end‑to‑end licensing and renewal processes for producers, agencies, and brokerage partners
• Serve as the primary point of contact for licensing‑related inquiries, ensuring timely and accurate resolution
• Maintain and audit producer records, including oversight of commission validation and reporting accuracy
• Collaborate with internal departments to resolve licensing, contracting, and compliance issues efficiently
• Communicate regulatory updates and deliver internal training on changes to licensing requirements
• Ensure all licensing activities are conducted in accordance with company policies and state regulations
• Identify and implement improvements to licensing workflows, systems, and data quality
• Participate in client meetings and partner with account teams to support producer and agency relationships
• Support upload and management of broker quotes into the CRM database, ensuring accuracy and accessibility
• Monitor and report on licensing and broker quote metrics to leadership, highlighting trends, risks, and opportunities for improvement
• Support and implement broker onboarding improvements to enhance efficiency, consistency, and producer experience
• Stay up‑to‑date on industry regulations, licensing requirements, and best practices to proactively mitigate compliance risks

The experience, skills, and education needed to succeed:

• 2 to 4 years of experience in customer service, account support, or operations, preferably within insurance or healthcare
• Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail
• Excellent verbal and written communication skills with a professional, client‑focused approach
• Proven ability to build and maintain strong relationships with clients, producers, agencies, and external partners
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems such as Salesforce
• Experience with producer licensing, appointments, and regulatory requirements; knowledge of state DOI or OIC guidelines is a plus
• Strong understanding of compliance‑driven processes and regulatory environments
• Demonstrated ability to identify and implement process improvements, and adopt new tools to enhance operational efficiency and the producer experience
• Self‑motivated, adaptable, and able to work effectively in a fast‑paced, high‑volume environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

Equal employment opportunity, including veterans and individuals with disabilities.

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