🚀 Release / Engagement Manager

Release / Engagement Manager

Responsibilities

• Lead release lifecycle activities including go/no-go planning, release documentation, coordination with development and Quality Assurance (QA) teams, risk mitigation, and executive reporting.
• Serve as primary point of contact with customer Operating Divisions (OpDivs) during release cycles, providing updates, collecting feedback, and ensuring deployment readiness.
• Maintain the master enterprise GRC platform and application release calendar, including schedules for patches, use case deployments, and integration changes.
• Organize stakeholder demonstrations and technical walkthroughs to ensure delivered functionality aligns with business expectations and compliance requirements.
• Oversee risk mitigation planning and scope control for all features, enhancements, and emergency fixes introduced into the enterprise GRC platform and application.
• Define and validate deployment checklists, rollback procedures, and change control documentation aligned with customer governance.
• Use tools such as ServiceNow or Remedy to track tickets, document release issues, and manage communications across teams.
• Collaborate with Cloud and Platform (HCAP) Laboratory Administrators (Lab Admins), Database Administrators (DBAs), and QA leads for pre-release validation and production migration planning.
• Document and archive release notes, test results, signoffs, and impact assessments to ensure audit readiness.

Basic Qualifications

• Possesses at least 8 years of release and stakeholder engagement management experience in federal Information Technology (IT) environments, including at least 3 years supporting the Enterprise Governance, Risk, and Compliance (GRC) platform and application.
• Possess a bachelor’s degree (or higher) in Information Technology (IT), Business, or a related field.
• Preferred certifications include Archer Certified Associate, Information Technology Infrastructure Library (ITIL), Certified Scrum Master, or Change Management Professional.
• Demonstrated familiarity with HHS lifecycle documentation standards, Federal Information Security Modernization Act (FISMA)-mandated change tracking, and policy-driven system governance.
• Strong organizational, leadership, and interpersonal skills to coordinate and lead activities across cross-functional teams and federal stakeholders.
• Familiarity with Open Security Controls Assessment Language (OSCAL)-based change tracking and structured compliance workflows is preferred.
• Must be familiar with and adhere to the full Enterprise Performance Lifecycle (EPLC) and defined Software Development Life Cycle (SDLC) policies. This includes responsibility for documenting design, implementation, testing, deployment, rollback, and lessons learned. Any and all alterations, changes, or modifications to a GRC/Archer Production type environment must be processed through the Change Control Board (CCB) with clear risk analysis, system impact reviews, and rollback procedures.