🚀 Senior Client Experience Event Program Manager, VP I - State Street Investment Management

Senior Client Experience Event Program Manager, VP I - State Street Investment Management

We are hiring a Senior Client Experience Event Program Manager to drive the client experience strategy for State Street Investment Management’s US Wealth Business. Reporting to the Head of Client Experience, you will be responsible for developing and leading a comprehensive event strategy that strengthens client relationships, increases brand awareness, and delivers measurable outcomes tied to business objectives.

You should possess knowledge of the wealth business, strong event experience and proven experience building a client experience event strategy. In a highly competitive market, you will help deepen SSIM’s client relationships to give our advisor clients the best chance for investment success.

Key Responsibilities

• Develop the US Wealth client experience event roadmap, setting strategic direction and overseeing execution of all initiatives relating to the US Wealth client experience.
• Act as a subject matter expert in client event strategy, staying ahead of industry trends and leveraging unique abilities and resources to ensure State Street remains a leader in client engagement.
• Navigate complex organizational situations to build a common understanding and align on the path to improve end-to-end client experience and outcomes.
• Bring a One State Street view to industry conferences and client events; partner with Marketing, Communications, and Distribution to align client event strategy with broader brand and distribution goals.
• Manage a complex annual budget to support the client experience event strategy.
• Continuously measure and evaluate effectiveness of client experience programs and work with the business to identify areas of opportunity and improvement.
• Deliver risk excellence and comply with the sales supervision culture that demonstrates and promotes the highest ethical standards.

Qualifications

• Minimum of 10 years of financial services event marketing experience.
• Demonstrated track record of successfully navigating complex organizations and marshaling resources to complete strategic initiatives.
• Ability to juggle, prioritize and balance goals, projects and personalities.
• Demonstrated ability to confidently interact with and influence stakeholders.
• Strategic and forward‑looking mindset with ability to identify key trends and advise on enhancing client experience strategy.
• Ability to use data and metrics to set and drive strategic objectives.
• Excellent verbal and written communication and sales presentation skills.
• Strong budget oversight and optimization experience.
• Fluency with Microsoft PowerPoint, Word, and Excel.
• Willingness to travel for client experience programs (10–15%).

State Street is an equal opportunity and affirmative action employer.

Salary: $110,000 - $177,500 annual (primary location). Location: Burlington, MA.