🚀 Customer Success Associate

Role Summary

At Topline Pro, we’re building a team of customer-first problem solvers who thrive on helping others succeed. As a Customer Success Associate, you’ll be on the front lines of our customer experience, answering questions, solving issues, and jumping in wherever help is needed. This role is perfect for someone who loves connecting with people, is curious about how tech products work, and wants to build a strong foundation in a go-to-market career. You’ll gain exposure to multiple teams, develop versatile skills, and play a key part in creating an outstanding experience for every Topline Pro customer.

⚡ What you\'ll do

• Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency.

• Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported.

• Flex between teams, from customer support to onboarding, stepping in where help is needed most.

• Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track.

• Learn new technologies quickly and help improve internal processes as we scale.

• Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences.

• Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication.

What we’re looking for

• Exceptional written and verbal communication skills; able to make complex things sound simple.

• A genuine passion for helping people and delivering great customer experiences.

• Strong organizational and time management skills; can juggle multiple priorities smoothly.

• Growth mindset, open to feedback and eager to learn and improve.

• Comfort working across different teams and systems; flexible and tech-savvy.

• Spanish fluency is a plus.

• Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality.