🚀 Microsoft Teams Voice Specialist #1628379

About NDi

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.

Job Description

We are seeking a technically proficient and solutions-oriented Microsoft Teams Voice Specialist to support the deployment, configuration, and lifecycle management of Microsoft Teams Voice solutions in a secure, enterprise environment spanning multiple sites. This role requires hands‑on technical work, solution development, and optimization of Microsoft Teams Phone System, Direct Routing, Operator Connect, and Session Border Controllers (SBCs). The ideal candidate will be skilled at managing telephony environments, integrating with enterprise workflows, and ensuring compliance with federal cybersecurity standards.

Requirements

• U.S. Citizenship is required
• Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
• This position is onsite 5/days a week in Washington D.C.

Qualifications and Experience

• A Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience
• Minimum 5 years of experience in enterprise telephony or unified communications, with direct experience supporting Microsoft Teams Phone System.
• Proficient in PowerShell scripting, Microsoft Teams Admin Center, and Microsoft 365 Admin Center.
• Strong troubleshooting skills and attention to detail.
• Effective communication skills to convey technical concepts to both technical and non‑technical stakeholders.
• Practical expertise with Microsoft Teams Voice technologies: Direct Routing, Operator Connect, Session Border Controllers (SBCs), SIP/VoIP routing, and dial plan design.
• Solid experience in configuring and managing Microsoft Teams Admin Center

Preferred Qualifications

• Experience migrating legacy PBX systems to Microsoft Teams Voice.
• Familiarity with government cybersecurity compliance frameworks (e.g., STIGs, FISMA, NIST).
• Experience integrating Teams Voice with third‑party systems or services.
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (or equivalent).

Responsibilities

Enterprise Deployment

• Assist in the implementation and support of Microsoft Teams Voice services across multiple locations, including dial plan design, SBC configuration, and integration with Operator Connect and Direct Routing.

Voice System Optimization

• Configure and maintain Teams Voice features such as e911, call queues, auto‑attendants, voicemail, and number management.

Infrastructure Monitoring & Maintenance

• Conduct infrastructure health checks and apply software, firmware, and security updates to telephony systems and components.

Testing & Lab Support

• Manage development / test lab environments to validate VoIP devices and Analog Telephone Adapters (ATAs).

Workflow & System Integration

• Assist in integrating Teams telephony with enterprise systems, service desks, and ITSM workflows to support business continuity.

Security Compliance

• Apply and maintain STIGs, manage vulnerability scanning and remediation, and ensure PKI and certificate validity.

Monitoring & Reporting

• Utilize monitoring tools and dashboards to track uptime, performance, and usage trends; generate reports for stakeholders.

Incident Response & Support

• Provide Tier 2/3 support for telephony issues, working collaboratively across IT, security, and operations teams.

Compensation and Benefits

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer‑paid life and disability insurance, professional development, education benefits, and more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment

As a Service‑Disabled Veteran‑Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment to Diversity

NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.

Apply Now

Take advantage of this unique opportunity to join one of the fastest‑growing companies in Federal contracting!

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