🚀 Technical Trainer

As a Trainer, you will be responsible for designing, delivering, and continuously improving training programs for Call‑Takers, Dispatchers, and Supervisors. Your expertise in emergency dispatch operations and your ability to foster a positive learning environment will be crucial in ensuring that our team is well‑prepared to handle critical situations effectively.

Key Responsibilities

Training Program Development:

• Design and develop comprehensive training programs, including curriculum, training materials, and scenario‑based exercises, tailored to Call‑Takers and Dispatchers.
• Ensure programs align with organizational goals, industry best practices, and regulatory requirements.
• Regularly update materials to reflect evolving standards and technologies.

Delivery of Training Sessions:

• Conduct engaging, interactive training sessions for Call‑Takers, Dispatchers, and Supervisors.
• Utilize multimedia resources, case studies, and real‑life examples to enhance learning.
• Foster a positive and participative learning environment.

Subject Matter Expertise:

• Stay current with industry trends, emerging technologies, and best practices in emergency dispatch operations.
• Share insights and expertise with trainees to enhance their skills and knowledge.

Training Needs Assessment:

• Conduct assessments to identify knowledge gaps and training needs.
• Collaborate with stakeholders to tailor programs to address specific areas for improvement.

Training Material Preparation:

• Develop and maintain accurate, up‑to‑date training materials, including presentations, manuals, and multimedia resources.
• Incorporate interactive exercises and simulations to improve learning outcomes.

Performance Evaluation:

• Assess trainee performance using various evaluation methods, including role‑playing, quizzes, and practical assessments.
• Provide constructive feedback, coaching, and track progress to support skill enhancement.
• Seek feedback to identify areas for improvement in training programs.
• Adapt materials and delivery methods based on feedback and industry standards.
• Ensure proficiency in dispatch software, communication systems, and other relevant technologies.
• Provide training on optimizing technology use for effective response and resource allocation.

Documentation and Reporting:

• Maintain accurate records of training sessions, evaluations, and completion.
• Generate reports on training outcomes and identify trends for management review.

Collaboration and Teamwork:

• Work closely with other trainers, project managers, subject matter experts, and stakeholders to ensure a cohesive training program.
• Share best practices and contribute to developing organizational training strategies.

Requirements

• Strong communication and interpersonal skills.
• Ability to present complex technical information to non‑technical audiences.
• Familiarity with adult learning principles and training methodologies.
• Ability to work independently and as part of a team.
• Flexibility to accommodate 24/7 schedules.
• Willingness to travel to various training locations.
• Ability to work across different shifts (1st, 2nd, or 3rd).

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Training

Industries: Law Enforcement

Northbrook, IL – $60,000.00–$70,000.00 – 2 weeks ago

#J-18808-Ljbffr