🚀 Regional Training Manager, Northeast/ Mid-Atlantic

Regional Training Manager, Northeast/ Mid-Atlantic

Overview

The Regional Training Manager partners with Regional Sales Managers and DMP dealers to provide effective technical training and support; transforming installers, technicians, operators, and managers into experts in the design, installation, programming, troubleshooting, operation, and application of DMP systems.

Territory

This position will cover WV, VA, MD, DE, PA, and NY.

Qualifications

• Associates Degree in Electronics, or equivalent training.
• 3 years experience in customer service and problem solving in the burglar/fire alarm industry.
• Polished communication skills
• Professional appearance
• Make learning fun for the participants
• Easily connect with your audience

Responsibilities

• Partners with Regional Sales Managers to schedule and provide learner-centered, performance-based, hands-on training for new and existing DMP dealer installation, technical service, central station, and sales personnel.
  • Partners with new DMP dealer installation & service teams to make transition to DMP a good experience, training new dealers within four weeks of placement of their stocking order.
  • Accompanies new dealers on their first DMP installation to answer questions, provide assistance, etc.
  • Assists with receiver system, automation system, and remote programming software installation.
  • Transforms technicians into experts in the design, installation, programming, troubleshooting, and operation of DMP systems.
  • Completes class activity and rosters within the assigned CRM/LMS tools. Uses these tools and Dealer Dashboard to identify specific dealer training needs.
• Meets or exceeds performance metric goals and expectations.
• Travels to conduct on-site training classes and regional training events. Reports to work on time, impeccably groomed in clean, pressed, appropriate clothing in good repair.
• Flexibility is required, as some travel and training may be needed in other regions and may sometimes require weekend travel. Conducts training webinars.

Benefits

• Onsite medical clinic for employee, spouse and family members 18 and under living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays.
• Free security system and free UPS shipping, among other benefits.

EOE/Vet/Disabled