🚀 Group Technology Manager

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The position is described below.

The Group Technology Manager is a tactical, hands-on IT leader who is responsible for administration of one or more technology teams. This leader will have a broad understanding across technical systems, including networks, employee devices, policies, overall capability, security, availability, and reliability.

This position is responsible for managing a team who provides engineering, project, and day-to-day support for an enterprise infrastructure services environment that includes Microsoft Active Directory (on-prem and Azure/Entra AD), Active Directory Federation Services (ADFS), Certificate Services, Microsoft DNS and DHCP, Microsoft KMS, NTP, and Quest enterprise tools.

The Group Technology Manager will lead a team of engineers responsible for the designing/engineering/operation of the following technology services:

• Microsoft Active Directory Domain Services (on-prem and Azure/Entra AD)
• Microsoft Active Directory Federation Services (ADFS)
• Microsoft Active Directory Certificate Services
• Microsoft DHCP
• Microsoft DNS
• Microsoft Entra Connect
• Infoblox IPAM
• Microsoft Distributed File System (DFS)
• Microsoft Key Management Services (KMS)
• Microsoft Identity Manager (MIM)
• Microsoft Remote Desktop Licensing (RDL)
• NTP
• Symantec end point protection and scanning products
• Quest enterprise tools

Essential Duties And Responsibilities

• Defines short term and long term architecture
• Publishes best practices and educates ET population on it
• Responsible for defining training, certification and career path for its members
• Constantly analyses different technologies and vendors for new or better alternatives
• Provides implementation and service support of “below the line” Core IT Platform infrastructure with a focus on Production Stability / Uptime
• Provides continuous Capacity Planning to ensure service demands can be met
• Manages EOL Evergreening of old equipment to manage technical debt
• Enables “above the line” self-service abilities and provides support for Squads through automation
• Provides continuous improvements of service capabilities through efficiencies & optimization – focus on fast, easy, simple at the right cost
• Maintains Service level monitoring through dashboards

Qualifications

Required Qualifications:

• Bachelor’s degree and fifteen to twenty years related experience or equivalent combination.
• Excellent knowledge of technical management and data governance.
• Knowledge of current trends in IT hardware and systems software field.
• Database management skills with the ability to produce reports.
• Familiarity with the support and troubleshooting of personal computers and tablet devices.
• Analyze situations, evaluate alternatives, and implement robust solutions
• Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.

Preferred Qualifications:

• Bachelor’s degree in Computer Science or Information Systems
• 10 years plus experience in Information Technology preferably within financial services
• Training ability and experience is a plus
• Ability to coach, motivate, encourage, and foster growth in employees are preferred skillsets.

Other Job Requirements / Working Conditions

Sitting: Frequently (25% - 50% of the time)

Lifting: Up to 25 lbs.

Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Travel: Up to 25%

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.