🚀 Head of Solutions Engineering - Strategic, Americas

Overview

Atlassian is looking for a Leader to lead the Solutions Engineering (SE) team within the Strategic market segment across the Americas. This leader will be vital in shaping a rapidly growing team and a critical function within the Atlassian sales team. Atlassian's Solutions Engineering team partners with our direct sales and channel sales teams to deliver technical expertise in the sales cycle and assist in qualifying and closing high-value strategic opportunities while shaping the customer\'s solutions purchasing decisions across the full Atlassian suite of products. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and leadership skills.

Responsibilities

• Leadership & Team Development: Lead, mentor, and inspire a growing team of sales engineers, fostering a culture of excellence, innovation, and continuous improvement. Develop and implement training programs to enhance the team’s technical and professional sales skills. Build & optimize processes that support rapid growth and expansion across the team and the business. Provide thought leadership and collaborate with internal Atlassian business units and stakeholders, craft the model of the Strategic market segment. Build out scalable functions that best serve the needs of the business while providing adequate Solutions Engineering coverage. Continue to build out team domain disciplines in Cloud Migration, Service Management, Agile, DevOps, and Work Management solutions. Establish performance metrics and conduct regular evaluations to ensure team members meet and exceed goals.
• Strategic Planning & Execution: Collaborate with senior leadership to define and execute the sales engineering strategy aligned with the Strategic market segment. Define and operationalize “Metrics that Matter” to manage the business and ensure effective utilization of SE resources. Identify and prioritize key market opportunities, driving initiatives to capture new business and expand existing accounts. Ensure proper alignment of resources and effective utilization of skill sets within assigned regions. Align sales engineering activities with overall company goals and objectives.
• Customer Engagement & Solution Design: Engage in high-impact sales pursuits across the region. Interact at multiple levels within customer accounts and maintain relationships throughout their journey. Provide technical leadership during sales presentations, demonstrations, and proof-of-concept engagements. Engage with marketing to align on pipeline generation activities and create new routes to market to build a prospecting funnel. Ensure smooth integration and deployment of solutions and address technical issues. Demonstrate strong executive alignment with key resources across the Partner/Channel community.
• Cross-Functional Collaboration: Work closely with product management, marketing, and R&D to ensure development of solutions that align with market demands and customer feedback. Serve as a liaison between sales engineering and other departments to communicate customer needs and market trends. Maintain a rigorous feedback loop with product teams and contribute a point of view on roadmap investment priorities. Drive the creation of technical collateral, including whitepapers, case studies, and solution briefs.
• Market & Industry Expertise: Stay abreast of industry trends, competitive landscape, and emerging technologies to provide strategic insights. Understand local market nuances across the global customer base. Represent the company at industry conferences, trade shows, and customer events. Develop and maintain strong relationships with key industry stakeholders and partners.

Qualifications

• 8+ years of experience in sales engineering, with at least five years in a leadership role within a global, high-growth technology organization.
• Bachelor’s degree in Engineering, Computer Science, or a related field; MBA or advanced technical degree preferred.
• Proven ability to lead diverse teams to achieve challenging goals and leverage organizational networks to get things done. Hungry and Humble.
• Passion for building business relationships and simplifying complex concepts into compelling customer proposals.
• Drive for results with innovative thinking and strong problem-solving skills.
• Ability to multiply the effect of a team through situational leadership and a team-first mindset.
• Strong written and verbal communication skills and effective time management.
• Experience with solutions selling to Software Development or IT C-suite/SVP/VP leaders and understanding potential integrations and partnerships.
• Experience managing distributed remote teams is a plus.
• Eagerness to be part of a fast-growing organization and balance team needs with business needs; mentoring with a growth mindset.

Perks & Benefits

Atlassian offers a variety of perks and benefits to support you and your family, including health coverage, paid volunteer days, wellness resources, and more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we aim to unleash the potential of every team. Our software helps teams collaborate and solve problems together. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital or veteran status, or disability. All information is kept confidential according to EEO guidelines. We can provide accommodations or adjustments at any stage of the recruitment process upon request. For more about our culture and hiring process, visit go.atlassian.com/crh.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Software Development